Vishal Shah
Retail Operations Management | Retail Area Operations Manager | Retail Key Accounts
Summary
Results-driven Retail Operations & Sales Leader with over 20 years of experience managing multi-store retail operations, driving sales growth, and overseeing key account management. Proven expertise in maximizing revenue and enhancing customer satisfaction in large-format retail stores. Bilingual Retail Sales Manager with a track record of driving business growth and fostering a positive working environment. Excited to leverage exceptional client rapport and marketing strategy skills to contribute to the employer\'s services and expand market share. Personable Retail Sales Manager with a strong ability to manage talented teams and effectively reduce shrinkage. Seeking a similar position where extensive understanding of merchandising strategies is highly valued.
Overview
23
23
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages
Work History
Retail Sales Manager
Tawreed Electronics
09.2024 - 02.2025
- Managed product listings with major electronics retailers, securing prime shelf space and optimizing product visibility in-store and online.
- Built and maintained strong relationships with key retail partners and Store Managers, fostering long-term business growth and collaboration.
- Led the deployment and coordination of 45 sales promoters across retail locations, ensuring effective training, performance monitoring, and sales target achievement.
- Analyzed sales data and trends, preparing regular reports for senior management, offering actionable insights and recommendations for business improvement.
- Identified and pursued new business opportunities by expanding the product offering and securing additional retail partnerships.
- Developed and executed strategies for sales growth with existing retail partners, including promotional campaigns and product upselling initiatives.
- Gathered market feedback and competitor insights, collaborating with internal teams to adapt strategies and enhance product offerings.
Retail Operations Manager
NorthLadder LLC
06.2021 - 08.2024
- Served as the primary point of contact for the operations of leading electronics retailers in the UAE including EMAX, SHARAF DG, JACKYS SAMSUNG, MDS SAMSUNG, EROS, ECITY, ISTYLE, SAMSUNG GULF, HARMAN HOUSE SAMSUNG, JUMBO, VIRGIN MEGASTORE, HUAWEI STORES.
- Build and maintain strong, long-lasting relationships with retail partners, including senior management, buyers, and merchandisers.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Understand the unique needs and objectives of each retailer, and tailor solutions to meet their requirements effectively.
- Develop and implement strategic account plans to drive sales growth and achieve revenue targets within the retail sector.
- Identify opportunities for promotion, and expansion within retail partners' stores.
- Collaborate with internal teams to develop and execute tailored initiatives for store teams and enhance sales performance.
- Conduct regular analysis of sales data and performance metrics to identify opportunities and risks, and inform strategic decision-making.
STORE MANAGER
APPAREL GROUP
08.2018 - 05.2021
- Provided excellent service and motivated the sales team to achieve sales objectives.
- Developed strategies to attract new customers and enhance store profitability.
- Managed store administration, including budget management and inventory control.
Samsung Brand Shop Showroom Manager - The Dubai Mall
EROS GROUP
08.2016 - 07.2018
- Directed all aspects of operations for the Samsung Brand Store located in Dubai Mall, one of the world's largest shopping destinations.
- Strategically managed store operations, including scheduling, staffing, and performance management, to ensure seamless day-to-day functioning.
- Achieved and exceeded financial objectives by formulating and executing annual budgets, monitoring expenditures, and analyzing variances.
- Developed and implemented long-term and short-term strategic plans to enhance profitability and revenue generation.
- Led a team of dedicated professionals by providing guidance, training, and motivation, resulting in consistently high levels of performance.
- Maintained exemplary standards of customer service, ensuring that all visitors to the store received personalized attention and assistance.
- Collaborated with Samsung representatives and executives to align store initiatives with brand objectives and marketing campaigns.
- Spearheaded marketing and promotional activities within the store, coordinating displays and promotional events to drive foot traffic and sales.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Supervised inventory and placed orders to replenish low running supplies.
Retail Operation Manager
RELIANCE RETAIL
07.2012 - 06.2016
- Directed all operational aspects of the Reliance Cash & Carry store, ensuring efficient and effective functioning of daily activities.
- Led team of 500+ floor staff with 23 Manager.
- Managed the distribution of daily and monthly sales targets for all department managers, fostering a culture of accountability and achievement.
- Implemented departmental SOPs to drive efficiency and streamline operations, optimizing processes for maximum effectiveness.
- Oversaw store administration duties, including budget management, inventory control, and financial record-keeping.
- Maintained compliance with reverse logistics guidelines for salable, obsolete, and defective merchandise, ensuring adherence to defined SOPs.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Led change management initiatives, ensuring smooth transitions during organizational restructuring efforts.
STORE MANAGER
Videocon Group (Next Retail Ind, Ltd.)
03.2010 - 07.2012
- Manage daily store operations in a 15,000 sq. ft. electronics retail environment.
- Supervise and lead a team of sales staff to maximize productivity and customer satisfaction.
- Ensure top-tier customer service and assist in high-value sales.
- Monitor and maintain inventory levels, ensuring proper stock rotation.
- Oversee product displays, promotions, and pricing strategies.
FLOOR MANAGER
VIJAY SALES
03.2008 - 02.2010
Senior Sales Executive
SONY WORLD
03.2006 - 02.2008
Sales Executive
SONY Exclusive Store
03.2002 - 02.2006
Education
Bachelor of Computer Application -
C.B. Patel computer college
SURAT, GUJARATDiploma in Electronics and Communications - undefined
National Polytechnics
Bharuch, GujaratSkills
Analytical problem-solving
Personal Information
- Date of Birth: 09/07/85
- Nationality: Indian
- Driving License: UAE LV
- Marital Status: Married
- Visa Status: Employee
Timeline
Retail Sales Manager
Tawreed Electronics
09.2024 - 02.2025
Retail Operations Manager
NorthLadder LLC
06.2021 - 08.2024
STORE MANAGER
APPAREL GROUP
08.2018 - 05.2021
Samsung Brand Shop Showroom Manager - The Dubai Mall
EROS GROUP
08.2016 - 07.2018
Retail Operation Manager
RELIANCE RETAIL
07.2012 - 06.2016
STORE MANAGER
Videocon Group (Next Retail Ind, Ltd.)
03.2010 - 07.2012
FLOOR MANAGER
VIJAY SALES
03.2008 - 02.2010
Senior Sales Executive
SONY WORLD
03.2006 - 02.2008
Sales Executive
SONY Exclusive Store
03.2002 - 02.2006
Diploma in Electronics and Communications - undefined
National Polytechnics
Bachelor of Computer Application -
C.B. Patel computer college
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