Vishal Vishwanathan
Incharge
Sharjah,United Arab Emirates
Summary
Cross-functional professional with experience coordinating initiatives across diverse industries, including requirements gathering, planning, and execution. Delivers projects focused on quality, efficiency, and business outcomes. Applies strong leadership, problem-solving, and collaboration to drive results.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Store Incharge
OC Home
Sharjah
09.2021 - Current
- By leveraging data-driven insights, I implement strategies that drive revenue growth and maximize the store's overall commercial potential, resulting in an average 15% year-over-year increase in sales.
- Analysed sales reports to enhance store profitability and commercial effectiveness.
- Enhanced the efficiency of customer order collection, reducing processing time from 5-6 days to just 1-2 days.
- Implement proactive measures to prevent recurring concerns and enhance overall satisfaction, increasing the store's rating from 3.4 to 4.8.
- Responsively address customer grievances by leveraging available resources and expertise to ensure swift and effective issue resolution.
- Reviewed and updated Standard Operating Procedures (SOPs) to align with best practices and regulatory requirements.
- Collaborate closely with cross-functional teams and external partners to streamline operations and ensure efficient problem resolution.
- Evaluated team performance to identify strengths and areas for improvement.
- UAE-based furniture start-up offering a wide range of modern minimalistic products
Co-ordinator - Sales & Operations
Centerpoint
Ajman
08.2019 - 02.2021
- Managed inventory, coordinated shipments, and maintained stock levels to support daily operations and ensure product availability.
- Collaborated with the operations team to ensure a smooth flow of inventory and resolve any logistics issues.
- Ensured smooth operations in e-commerce and online order management processes by efficiently binning, organizing, and preparing orders for shipment or pickup.
- Assisted and managed daily cash flow for accurate financial oversight, aiding smooth operations, and supporting sales goals.
- Resolved customer inquiries and issues promptly, contributing to high levels of customer satisfaction.
- Enhanced store presentation and attracted customers through effective visual merchandising activities.
- Landmark Group is known for its renowned retail stores in the middle east.
Co-ordinator - Sales & Operations
Jumble - Dubai
Dubai
06.2018 - 06.2019
- Initiated cold calls and contacted leads to generate sales opportunities.
- Effectively handled customer inquiries, promptly resolved problems, and maintained a high degree of customer contentment.
- Oversaw daily operations while planning and executing outdoor and indoor events.
- Maintained high standards for safety and cleanliness across all areas.
- An Indoor mind-bending & physically challenging maze rooms
Co-ordinator - Sales & Operations ( Internship )
Shift Leasing Rent-a-car LLC
Dubai
08.2017 - 09.2017
- Forwarded qualified sales leads to executives for timely follow-up.
- Handled inbound enquiries via calls and online chat to assist customers effectively.
- Generated sales invoices and provided them to customers for prompt transactions.
- Documenting fleet movement and uploading data to in-house ERP system.
- Shift car rental is an all-around solution service provider for Car leasing and renting.
Education
BBA - Entrepreneurship and Family Business
Amity University
Dubai, United Arab Emirates07-2018
Skills
- Data analysis and planning
- Sales reporting
- Inventory management
- Cash flow management
- Customer relationship management
- Performance evaluation
- Problem solving
- Visual merchandising
- Team building
- Communication skills
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Advanced
C1
Interests
- Travelling
- Off-roading
- Camping
- Fitness
- Nature & Culture Exploration
Timeline
Store Incharge
OC Home
09.2021 - Current
Co-ordinator - Sales & Operations
Centerpoint
08.2019 - 02.2021
Co-ordinator - Sales & Operations
Jumble - Dubai
06.2018 - 06.2019
Co-ordinator - Sales & Operations ( Internship )
Shift Leasing Rent-a-car LLC
08.2017 - 09.2017
BBA - Entrepreneurship and Family Business
Amity University