Vishal S Shetty
Hospitality Professional
Currently in Dubai
Summary
Insightful and enthusiastic hospitality professional proven to consistently meet productivity goals and business and customer service objectives Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
7
7
Certifications
Work History
Manager
Gangotri Bar & Restaurant
Pune
2020.01 - 2022.07
- Implemented cost-control measures, successfully restructuring budgets for labor, capital assets, inventory procurement, and technology upgrades to ensure efficient spending and resource allocation.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
- Delivered comprehensive performance feedback to key decision-makers, influencing employee development and training strategies.
- Leveraged industry expertise and exceptional customer service skills to address customer concerns, foster loyalty, and drive 20% increase in sales.
- Effectively managed high-volume customer environment, maintaining a professional, organized, and secure setting for employees and patrons.
Monitored daily operations, providing mentoring to team members and vigilantly managing expenditures to minimize the risk of overages.
F&B Attendant , Imperial Services
Atlantis, The Palm
Dubai
2018.09 - 2019.11
- Implemented streamlined and efficient filing systems, ensuring optimal organization and file maintenance.
- Cordially greeted customers and skillfully employed open-ended questions to accurately assess their needs and preferences.
- Demonstrated efficient resolution of customer issues, promptly escalating problems to supervisors when necessary.
- Successfully trained new team members on company procedures, customer service standards, and standard operating procedures (SOPs).
- Achieved exceptional guest experiences, even during 100% occupancy, by addressing all guest requirements, inquiries, and issues from check-in to check-out.
- Managed and hosted high-profile VIP guests, ensuring their specialized needs and expectations were met.
- Effectively managed the Julius Meinl coffee for a duration of 3 months, showcasing proficiency in beverage and inventory management.
F&B Supervisor (Co-Op)
Flamingo Garden Restaurant & Bar
Mumbai
2017.07 - 2018.01
- Effectively managed multiple tasks within demanding, fast-paced environment, consistently upholding superior standards to deliver highest quality guest experience.
- Maintained strict adherence to company policies, objectives, and communication goals, ensuring alignment with organizational directives.
- Facilitated departmental meetings to enhance organizational efficiency and alignment of team efforts.
- Strategically scheduled and directed staff in daily operational assignments, optimizing productivity to achieve and sustain 100% efficiency.
- Conducted thorough restaurant walk-throughs to assess timeliness and delivery of excellent guest service quality.
Intern
Astoria & Ambassador Group Of Hotels
Dubai
2016.06 - 2016.07
- Maintained excellent communication with other hotel departments, gained hotel and local area knowledge to better serve guests and gave recommendations.
- Served guests during check-in/out process, billing, offering excellent customer service, and accommodating requests. organized files, spreadsheets, and reports.
- Provided communication critical to leading streamlined customer service, delivering pleasant experience.
- Taken reservation requests, appropriately checked in all party reservations, as well as accommodated all walk-in guests on availability.
- Familiarized guests and gave them information on specials and what was offered while instilling theme of restaurants to our guests.
Education
Bachelor Of Hotel Management - Hotel Administration
Welcomgroup Graduate School of Hotel Administration
Manipal, India. 2014.08 - 2018.04
BASC - Business, Accounts, Statistics & Computer Sc.
SMS Pre- University
Brahmavar, India 2012.06 - 2014.04
Skills
Staff Management
Operations management
Coaching and mentoring
Business Development
Verbal and written communication
Business administration
Digital Marketing
Initiative Driven
Time Management
Improvement initiatives
Project Management
Accomplishments
- Certificate of Appreciation, Atlantis Resorts & Residences. Certified for outstanding performance and guest service provided.
- Star of the month-April 2019, Atlantis Resorts & Residences.
- Represented Manipal University in National & State level as a professional handball player , India.
Certification
IELTS BAND - 7.0
Timeline
IELTS BAND - 7.0
2022-08
Google Ads Display Certification.
2021-09
Fundamentals of Digital Marketing, Google.
2021-06
Manager
Gangotri Bar & Restaurant
2020.01 - 2022.07
F&B Attendant , Imperial Services
Atlantis, The Palm
2018.09 - 2019.11
F&B Supervisor (Co-Op)
Flamingo Garden Restaurant & Bar
2017.07 - 2018.01
Leadership & Hospitality PG Workshop, LesRoches & Glion, Switzerland
2017-02
Intern
Astoria & Ambassador Group Of Hotels
2016.06 - 2016.07
Bachelor Of Hotel Management - Hotel Administration
Welcomgroup Graduate School of Hotel Administration
2014.08 - 2018.04
BASC - Business, Accounts, Statistics & Computer Sc.
SMS Pre- University
2012.06 - 2014.04