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Professional in retail sales with experience in product placement and merchandising. With excellent interpersonal and organizational skills, I am focused, hardworking, and punctual. Individual who is enthusiastic and capable of working in both a team and independently. Attempt to transfer skills to a new position with room for advancement. Product merchandising, payment processing, and cleaning knowledge. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Competent in merchandising, payment processing, and general storehousekeeping. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional.

Dynamic and adaptable professional with a strong foundation in retail sales expertise and customer service. Demonstrates exceptional problem-solving, communication, and organisational skills, complemented by team management capabilities. Proficient in cash handling and bilingual communication, fostering positive interactions with diverse clientele. Committed to delivering excellence through patience and tolerance, while continuously seeking opportunities for growth within the industry.

Driven by results, I excelled at Cashier's Market, enhancing customer engagement and loyalty through exceptional service and efficient problem-solving. Leveraging strong communication and POS software proficiency, I consistently met sales goals and improved store organization, demonstrating adaptability and a commitment to continuous improvement.

A driven, determined, and highly accomplished professional whose career journey is a testament to hard work, resilience, and an unwavering commitment to self-improvement. Originally from Africa, relocating to the United Kingdom at the age of 27 with a bold ambition to build a successful career and make a meaningful contribution to the community and the organisations served. With no shortcuts taken and every milestone earned through dedication and effort, a professional journey began at Marks & Spencer as a Customer Assistant — one of the UK's most prestigious and respected retail brands — quickly establishing a reputation as a standout performer. From the very first day, an exceptional work ethic, a natural warmth with people, and a hunger to grow were evident, and it was not long before that commitment and capability were recognised at the highest levels.
At Marks & Spencer, full immersion in delivering world-class customer service led to the development of deep expertise in customer engagement, complaint resolution, product knowledge, and creating positive in-store experiences that kept customers returning. Consistently going above and beyond what was expected, taking initiative, supporting colleagues, and approaching every challenge with a positive and solutions-focused mindset became a defining hallmark. That performance, reliability, and natural leadership ability led to the first major career milestone — a well-earned promotion to Team Leader. Stepping confidently into that position of responsibility, overseeing a team of colleagues, conducting one-to-one coaching and feedback sessions, managing shift operations, delegating tasks effectively, and ensuring the team consistently met and exceeded performance targets became second nature. An environment built on mutual respect, accountability, and continuous improvement was established, with enormous pride taken in seeing every individual within the team grow and flourish.
Building on that success, exceptional contribution was once again recognised with a further promotion — this time to Team Manager — a role that truly allowed the full breadth of capabilities to be demonstrated. In that capacity, ownership was taken of multiple teams simultaneously, overseeing recruitment and onboarding, managing rotas and workforce planning, conducting formal performance reviews, driving strategic improvements, and acting as a key liaison between frontline staff and senior leadership. Advanced skills were developed in data analysis, performance monitoring, risk management, conflict resolution, safeguarding, budget awareness, and multi-agency communication. A hands-on, people-first philosophy was maintained throughout, ensuring that both teams and customers consistently received the very best experience, even within fast-paced and high-pressure environments.
Throughout this entire career journey an outstanding portfolio of transferable skills has been built, including exceptional verbal and written communication, emotional intelligence, active listening, critical thinking, time management, report writing, decision making under pressure, mentoring and talent development, and diversity and inclusion awareness. The lived experience of navigating a new country, a new culture, and a new professional landscape from the age of 27 has created a level of empathy, cultural competency, and personal resilience that goes far beyond what can be taught in a classroom. Understanding what it truly means to face adversity, to start over, and to push forward regardless of obstacles is what drives a deep and genuine passion for supporting others to do the same.
A proud, ambitious, and compassionate professional who leads with integrity and communicates with clarity — wholly committed to making a genuine and lasting difference in the lives of every individual encountered. The next defining step in this career is now being pursued with full determination, ready to bring a wealth of experience, strength of character, and unstoppable drive to a role where lives can truly be changed.

Divya Suresh

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Customer assistant

Assistant Coordinator

Customer Service Executive

Admin

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Bachelor Degree - English Literature

High School Diploma - undefined

SSLC - undefined

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Customer assistant

Assistant Coordinator

Customer Service Executive

Admin

High School Diploma - undefined

SSLC - undefined

Bachelor Degree - English Literature

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