Vishnu Bhadran
Dubai,United Arab Emirates
Summary
Dynamic and results-driven Automotive Aftersales Specialist with over 17 years of experience in the UAE and India. Proven expertise in Used car business strategy, fleet operations, after sales management, logistics and customer experience management. Skilled in leading cross-functional teams, optimizing processes, and driving profitability through innovation and operational excellence. Strong track record in budget planning, CRM coordination, and dealer network development. Recognized for delivering high-impact solutions that enhance customer satisfaction and boost overall performance.
Overview
17
17
years of professional experience
Work history
AFTERSALES MANAGER
LEGEND MOTOR DEALALERSHIP
Dubai, UAE
2025.09 - Current
- Managed aftersales P&L and operations for diverse Chinese OEM portfolio covering EV and ICE platforms.
- Implemented SOPs and rigorous KPI governance to minimize projected AED 2.5 Million loss to AED 10K by FY-2025.
- Created robust aftersales SOPs addressing workshop operations, inventory control, warranty governance, and technician productivity.
- Ensured EV aftersales readiness with proper tooling planning and compliance while optimizing ICE workshop efficiency.
- Established MIS dashboards for comprehensive management reporting to guide senior management decisions.
- Facilitated margin recovery through effective labor rate optimization and job mix enhancement.
- Enhanced customer satisfaction through streamlined booking processes and first-time-right repairs.
- Provided continuous staff training to uplift team productivity and improve service delivery.
- Led technical support team to resolve complex product issues swiftly and efficiently,.
- Boosted brand loyalty with targeted aftersales marketing campaigns.
- Created systematic approach for order tracking, which resulted in fewer lost orders and improved deliverability timeframes.
- Oversaw stock management procedures ensuring optimal availability of spares for quick turnaround times during repairs.
- Managed recall campaigns to minimize brand damage and maintain trust.
- Implemented new CRM system to streamline aftersales operations and improve client relationships.
- Streamlined warranty claims process to enhance customer experience.
- Developed robust aftersales policies for increased repeat business.
- Set up comprehensive feedback system, enriched quality of services offered.
SENIOR MANAGER OPERATIONS & AFTERSALES
KAVAK - MULTI BRAND USED CAR OPERATIONS
Dubai, UAE
2022.06 - 2025.06
- Directed Operations & Aftersales division, encompassing Sales Fulfilment, Inspection, and Quality Control.
- Achieved consistent quality throughput of 500 units monthly in workshop and sales with 900 cars in inventory.
- Sustained NPS above 65% to maximize customer satisfaction.
- Drove AED 7M revenue through extended warranty offerings, repair services, and accessories.
- Oversaw inspections across six locations, managing over 1500 evaluations monthly for seamless service.
- Optimized wholesale vehicle assessments enhancing monthly volumes for auction outcomes.
- Established stringent quality protocols resulting in less than 3% defective acquisitions.
- Streamlined SOPs for vehicle logistics and inspection processes across multiple sites.
- Oversaw budget preparation and control, ensuring financial discipline within the team.
- Implemented operational improvements to reduce costs and drive revenue in alignment with corporate objectives.
- Optimized supply chain processes with vendor negotiations.
- Negotiated major contracts, achieving favourable terms for the company.
- Fostered a positive work environment that encouraged creativity and innovation.
- Successfully managed risk assessment procedures by adopting industry best practices.
ASST. MANAGER OPERATIONS AND AFTERSALES
CARS24 - MULTI BRAND USED CAR OPERATIONS
Dubai, UAE
2021.03 - 2022.05
- Led Operations & Aftersales division, overseeing Sales Fulfilment, logistics, inventory, and quality control.
- Established standardised processes, achieving consistent throughput of 800 units per month with inventory of 3,000 cars.
- Maintained NPS above 50%, analyzed root causes, and created action plans to enhance customer satisfaction.
- Supervised aftersales and warranty functions to ensure seamless service delivery.
- Managed ERP activities to facilitate smooth operations and developed dashboards for business insights.
- Coordinated roadside breakdown services to ensure rapid recovery and minimize downtime.
- Formulated spare parts procurement strategies, reducing lead time and costs by 18%.
- Developed ERP dashboards for enhanced fleet tracking and repair cycle transparency.
ASST. BUSINESS DEVELOPMENT MANAGER
AW ROSTAMANI TRADING
Dubai, UAE
2019.01 - 2021.02
- Managed Value-added Product division with annual turnover of AED 20 million.
- Implemented strategic budgeting in line with organizational goals for optimal results.
- Drove new product initiatives from technical assessments to staff training sessions.
- Achieved targeted revenue and gross profit levels for VAP division as per KPIs.
- Sourced robust business partners to enhance product offerings and services.
- Designed and executed pricing, sales planning, marketing, and promotional strategies.
- Created annual business plans while ensuring adherence to financial targets.
- Evaluated performance across sales channels, initiating corrective measures where required.
OPERATIONS ADMINISTRATOR
AW ROSTAMANI CERTIFIED PRE-OWNED (CPO) DEPARTMENT & AUTOTRUST MULTIBRAND WORKSHOP
Dubai, UAE
2013.06 - 2018.12
- Directed establishment and implementation of tier 2 Multibrand business catering to one million customers.
- Revamped unprofitable operation to generate AED 1 million profit by optimising costs by 2021.
- Achieved revenue increases of 89% in Mechanical services and significant spike of 50% in Bodyshop operations.
- Introduced innovative service initiatives resulting in retention of over 500 lost customers and AED 1.3 million in contracts.
- Enhanced workshop metric tracking and KPI reporting to maximize resource utilization.
- Formulated manufacturing standards for Warranty, Sales & Purchase departments across operations.
- Managed five showrooms with annual sales exceeding 7000 cars and throughput of 6000 vehicles for reconditioning.
- Launched extended warranty operation that became profitable, yielding AED 5 million within three years.
SERVICE ENGINEER
YUCHAI MARINE ENGINES, INDIA
2011.01 - 2013.01
- Handled regional field service and emergency breakdowns for marine engines across 6 stations.
- Manage Dealer warranty approval and Spare part ordering from China.
- Streamlined workflow by developing effective service schedules.
- Performed extensive repair works to restore functionality in faulty machines.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
SERVICE ADVISOR
SARATHY AUTOMOBILES, INDIA
KOLLAM, INDIA
2009.01 - 2011.01
- Attend customers and receive vehicle for service.
- Understand customer concern, inspect, and report for diagnosis.
- Estimate the cost and time needed for the service/repairs.
Education
B.Tech - Mechanical
Mahatma Ghandi education foundation
KERALA, INDIA 2004.09 - 2008.10
Bachelor of Arts - TRANSPORT MANAGEMENT
Vinayaka Missions Sikkim University
INDIA 2014.06 - 2017.03
MBA - TRANSPORT MANAGEMENT
CMBS MALTA
DUBAI 2026.01 -
Accomplishments
- Scaled two unicorn automotive startups in UAE by building end-to-end used car and aftersales operations.
- Delivered AED 7M+ annual revenue through aftersales and ancillary services at KAVAK.
- Launched in-house recovery and dispatch unit supporting used car logistics and emergency calls.
- Built centralized workshop models and extended warranty programs generating AED 5M profit.
- Reversed a 50% loss-making unit at AWR into a profitable business in 2 years.
- Won KAIZEN Best Project Award (2017) for workflow redesign in fleet operations.
- Awarded 'Best Support Staff' in 2013.
CORE COMPETENCE
- Used car Operations & Refurbishment Strategy
- C2B & B2B Vehicle inspection & Purchase Operations
- Automotive After sales & Service
- Workshop & Bodyshop Management
- Service Contracts & Warranty
- Business Development
- P&L Ownership & Cost Control
- Vehicle Towing & Recovery Operations
- Fleet Management & Optimization
- Vendor & Third-Party Coordination
- Customer Experience & NPS
- Compliance with RTA & UAE Regulations
- ERP & Dashboard Management
- Process Optimization, Team Building & Cross-functional Leadership
LANGUAGE SKILLS
English
Fluent
Hindi
Fluent
Tamil
Fluent
Malayalam
Native
Arabic – basic
Beginner
INTERESTS
Overland expedition, Karting, Off roading, Cooking
Affiliations
- Overland expedition • Karting • Off roading • Cooking
DECLARATION
I hereby declare that above mentioned information is correct to the best of my knowledge and belief. VISHNU BHADRAN
Timeline
MBA - TRANSPORT MANAGEMENT
CMBS MALTA
2026.01 -
AFTERSALES MANAGER
LEGEND MOTOR DEALALERSHIP
2025.09 - Current
SENIOR MANAGER OPERATIONS & AFTERSALES
KAVAK - MULTI BRAND USED CAR OPERATIONS
2022.06 - 2025.06
ASST. MANAGER OPERATIONS AND AFTERSALES
CARS24 - MULTI BRAND USED CAR OPERATIONS
2021.03 - 2022.05
ASST. BUSINESS DEVELOPMENT MANAGER
AW ROSTAMANI TRADING
2019.01 - 2021.02
Bachelor of Arts - TRANSPORT MANAGEMENT
Vinayaka Missions Sikkim University
2014.06 - 2017.03
OPERATIONS ADMINISTRATOR
AW ROSTAMANI CERTIFIED PRE-OWNED (CPO) DEPARTMENT & AUTOTRUST MULTIBRAND WORKSHOP
2013.06 - 2018.12
SERVICE ENGINEER
YUCHAI MARINE ENGINES, INDIA
2011.01 - 2013.01
SERVICE ADVISOR
SARATHY AUTOMOBILES, INDIA
2009.01 - 2011.01
B.Tech - Mechanical
Mahatma Ghandi education foundation
2004.09 - 2008.10