Vishnu Nagarajan
Dubai
Summary
IT professional with over 5 years of experience as a ServiceNow developer, specializing in ITSM, ITOM, CSM, and SAM. Proven ability to design and implement complex workflows and applications using platform features such as UI Action, Client Scripts, and Business Rules. Enhanced operational efficiency through tailored service management solutions and customizations. Strong coding and scripting skills, with a comprehensive understanding of IT service management processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Etisalat
Dubai
01.2025 - Current
- Configured ServiceNow platform to enhance operational efficiency.
- Reviewed project requirements to align customer expectations with available resources.
- Resolved customer issues by implementing workarounds and debugging solutions.
- Developed reports and dashboards in ServiceNow utilizing advanced reporting tools.
- Maintained high customer satisfaction through prompt and effective issue resolution.
- Integrated third-party software into existing systems using web services.
- Established defect fixes to streamline troubleshooting processes.
- Created detailed documentation to support system configurations and integrations.
Senior Associate
KANINI Software Solutions
Chennai
01.2019 - 01.2025
- Integrated ServiceNow with Azure DevOps to automate creation of issues, bugs, and user stories from incidents.
- Executed SCCM integration for importing computer and server data into ServiceNow.
- Facilitated Intune integration for efficient mobile asset imports.
- Implemented Software Asset Management for streamlined management of software assets and licenses.
- Onboarded Microsoft, IBM, and Oracle products for precise license calculations.
- Established Discovery processes to uphold CMDB data integrity within ServiceNow.
- Installed MID Server to enhance network-based discovery capabilities.
- Developed automated dashboards and scheduled jobs for efficient work item creation upon incident initiation.
Education
Bachelor of Technology - Information Technology
Sree Sastha Institute of Engineering And Technology
Chennai, Tamil Nadu, India05-2019
Skills
- ServiceNow expertise
- Configuration management database compliance
- IT operations management
- IT service management processes
- Automation of processes
- API development and integration
- Dashboard reporting
- System health monitoring and upgrades
- Jelly scripting, HTML, CSS, JSON proficiency
- Agile project methodologies
- Data governance
Certification
- Certified System Administrator (CSA) - ServiceNow
- Certified Application Developer (CAD) - ServiceNow
- Certified Implementation Specialist (CIS), ITSM - ServiceNow
- Certified Implementation Specialist (CIS), SAM - ServiceNow
- Micro Certification in Configuring the CMDB - ServiceNow
- Micro Certification in Configuring the CMDB Health - ServiceNow
- ServiceNow - Micro Certification in Flow Designer - ServiceNow
Personal Information
Title: ServiceNow Developer
Accomplishments
- Awarded the Rockstar Rookie title for gaining quick knowledge of the ServiceNow platform
- Awarded the Best Employee title based on client appreciation
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
ServiceNow Developer
Etisalat
01.2025 - Current
Senior Associate
KANINI Software Solutions
01.2019 - 01.2025
Bachelor of Technology - Information Technology
Sree Sastha Institute of Engineering And Technology
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