VISHNU SOMAN
Dubai
Summary
Dedicated Customer care executive highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
16
16
years of professional experience
Work history
Customer Service Coordinator
Etisalat
Abu Dhabi, United Arab Emirates
07.2016 - Current
- Provisioning of Business accounts and their various details in SugarCRM i.e collecting and entering data in CRM and maintaining accurate records of valuable company information. Resolving discrepancies in information and researching and obtaining further information for incomplete documents
- Data analysis by generating reports and Data Cleansing in SugarCRM.
- Coordinates with all concerned departments to ensure smooth and efficient processing, delivery and implementation of services within required deadlines and with required level of quality.
- Assist the accounts department in preparing account statements and financial reports.
- Answer questions and handle complaints from customers regarding services & bills.
- Update records with new payments, balances, customer information etc.
- Managed multi-channel advertising campaigns to support sales objectives.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Predicted and interpreted consumer trends to improve product offerings.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Operations Support Executive
Specialized Overseas Services
Dubai
08.2014 - 07.2016
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Responding in a timely manner to service issues and requests
- Administered change management related to server upgrades and software installation
- Deploy and configuring PCs, Workstations and Laptops
- Maintenance, Troubleshooting of Desktop Pc's, Laptops
- Providing technical support across the company (this may be in person or over the phone)
- Preparing and maintain stocks
- TCP/IP configuration and administration of IIS for Intranet
- Installation and configuration of network Printers
- Outlook configurations and support
- Implementing and configuring the corporate LAN environment.
Operations & Customer Support Team Leader
Educomp Solutions Ltd
Kerala
08.2010 - 04.2014
- Ensure smooth functioning of the Smart class Program in all the client locations in the allocated Zone
- Accountable for establishing and managing relationship with key clients
- Evaluate/Review performance of the team on a monthly basis
- Review audits with existing Clients
- Analyzing and preparing action plans based on the reports sent by operations team
- Support all coordinators reporting in
- Support other departments during presentations, Content evaluations and activities
- Support Business Development team in acquiring new businesses by supporting product demo
- Coordinate & conduct meetings with Client representatives in the allocated zone.
Operations Support Executive
Educomp Solutions Ltd
Kerala
02.2009 - 08.2010
- Administered change management related to server upgrades and software installation
- Support other departments during presentations, Content evaluations and activities
- Preparation of monthly training schedule
- Served as Backup Team Lead in charge of desktop deployment execution to field offices and corporate locations
- Provided connectivity (LAN,WiFi) Internet troubleshooting, Network Cabling, Crimping, Punching
- Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool
- Preparing and maintain stocks
- TCP/IP configuration and administration of IIS for Intranet
- Installation and configuration of network Printers.
Desktop Support
Zigma Solutions Pvt Ltd
Kerala
12.2007 - 02.2009
- Support for all server related issues
- Participated in complete system builds, upgrades, migrations, code deployments and patch management
- Implemented security policy and virus protection
- Administered change management related to server upgrades and software installation
- Prepared and maintained documentation of technologies, standards and procedures
- Network troubleshooting, Projector troubleshooting, Computer hardware troubleshooting, Printer troubleshooting.
Education
Skills
- Good communication skills & Customer Service
- Advanced product knowledge
- Problem-solving
- Social media marketing
- Customer service management
- Customer experience
- Microsoft Office Suite
- Customer retention
- CRM
- Payment collection
- Complaint resolution strategies
- Marketing
- Communication skills
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Personal Information
- Passport Number: P 0060521
- Date of birth: 01/14/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
DECLARATION
I hereby declare that the above particulars are true and correct to the best of my knowledge and belief.
Timeline
Customer Service Coordinator
Etisalat
07.2016 - Current
Operations Support Executive
Specialized Overseas Services
08.2014 - 07.2016
Operations & Customer Support Team Leader
Educomp Solutions Ltd
08.2010 - 04.2014
Operations Support Executive
Educomp Solutions Ltd
02.2009 - 08.2010
Desktop Support
Zigma Solutions Pvt Ltd
12.2007 - 02.2009
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