Vishnu TA

As a Lead System Administrator, I have consistently demonstrated effective leadership, technical expertise, and a commitment to excellence. My key contributions include:

• Team Leadership and Management: Supervising and mentoring system administrators, fostering collaboration, and optimizing task allocation.
• Security and Compliance Advocacy: Championing security best practices, promptly addressing incidents, and ensuring compliance with industry standards.
• Quality Assurance and Incident Response: Emphasizing robust system configurations, agile incident protocols, and reliable operations.
• Process Automation and Efficiency Gains: Streamlining IT tasks, optimizing resource utilization, and quantifying time savings.
• End-User Support and Troubleshooting: Providing prompt resolutions, adapting communication, and enhancing user satisfaction.
• Continuous Learning and Documentation: Staying updated on emerging technologies and facilitating knowledge transfer.

Additionally, I’ve modernized hybrid IT strategies, collaborated with vendors, and implemented security solutions. My proactive approach, adaptability, and dedication to service excellence have consistently elevated our IT capabilities.

Experienced System Administrator with expertise in hybrid IT strategy, execution, and a commitment to exceptional client service in high-demand environments. Proven track record in driving vendor management, enforcing service level agreements, and implementing robust security solutions to mitigate vulnerabilities. Skilled in issue prioritization, root cause analysis, and proactive resolution, ensuring timely support across all tiers. Proficient in disaster recovery practices, system redundancy, deduplication, and replication. Adept at managing and supporting proprietary systems, applications, and equipment, and leading 24x7 operations including service desk, infrastructure monitoring, ongoing maintenance, and patch management. Extensive experience in managing network infrastructure, servers, and telephony systems, with a focus on updates, licensing, and decommissioning. Strong ability to support technology projects, optimize IT environments with cutting-edge technologies, and collaborate with internal and external auditors. Proficient in user onboarding and offboarding processes, user account management, asset management, and virtual lab environment systems. Expertise in Office 365, PowerShell, delivering strategic IT solutions to operational challenges.

As a Support Engineer at SMARTWORLD, I was instrumental in the seamless execution of vital airport projects. Below is an in-depth summary of my contributions:
Project Participation:
Engaged in the Concourse C Project (SP070), Terminal 1 Expansion Project (SP500), and PTB Project at Dubai Al Maktoum International Airport.
Technical Skills and Problem-Solving: Configured and deployed CISCO and JUNIPER switches, enhancing network performance and ensuring uninterrupted connectivity for airport operations. Addressed and rectified VLAN-related problems, improving network division and security.
On-Site Support for Special Airport Systems (SAS): Worked with IPCCTV, SACS, MCS, FIDS, IPTV, VOIP, LAN, and WI-FI systems.
Conducted thorough root cause analyses for SAS issues, guaranteeing prompt resolutions. Assumed complete responsibility for resolving user issues, consistently meeting SLAs and reducing operational interruptions.
Ongoing Education and Record-Keeping: Stayed updated with the latest technologies, tailoring solutions to meet the unique demands of airport environments.
Compiled detailed documentation, promoting the transfer of knowledge.
My dedication to excellence, proficient problem-solving, and strict adherence to SLAs played a key role in the successful delivery of SMARTWORLD’s airport projects.