Vishnu Venu

• Recruited new patients through networking activity to build business in line with growth targets.
• Incentivised teams with recognition and reward programmes to uplift performance.
• Delivered faultless customer service to encourage recommendations and repeat business.
• Created welcoming, friendly patient environments to increase customer satisfaction.
• Overseeing clinic operations and staff duties
• Managing the clinics budget, billing system and inventory
• Trained new staff to maintain consistency and quality throughout clinic service provisions.
• Coordinated staff schedules to maintain operations whilst remaining under budget.
• Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
• Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.

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• Filed and tracked insurance claims and communicated claims status to patients.
• Obtained prior authorisation and pre-certification for outpatient procedures.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Verified insurance and communicated coverage to staff and patients.
• Prepared insurance claims for submission to clearing insurance companies.
• Managed and supervised agency operations, guiding team in day-to-day business functions.

• Managed online live chat, supporting up Email customers simultaneously.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Managed high-volume customer queries simultaneously through effective multitasking.