VISHNUDUTT HARILAL
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in client relationship management, business development management, and project management. Demonstrates strong financial modelling and forecasting skills, coupled with strategic planning and analysis capabilities. Proficient in data-oriented decision-making, Microsoft Excel, WPS Office, PowerPoint presentations, and cloud collaboration tools. Known for exceptional information verification aptitude and decision-making capabilities. Possesses robust financial literacy aimed at driving business growth and efficiency.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Collection officer
GTK Trading
Jebel Ali, Dubai
04.2023 - Current
- Assisted in the training of new hires, improving overall team performance levels.
- Liaised between debtors and company representatives, fostering effective communication..
- Prepared comprehensive reports on collection activity for management review..
- Handled sensitive information confidentially, reinforcing trust and respect with clients and colleagues.
- Implemented tailored repayment schemes for individual debtors, enhancing client satisfaction levels..
- Ensured adherence to company policies during debt recovery process, demonstrating integrity and responsibility.
- Organised and maintained customer files, enhancing data management efficiency.
- Reduced debtor balances through strategic negotiation tactics.
- Collaborated with legal team to commence litigation proceedings when necessary.
Credit collections specialist
Musandum International General Trading LLC.
Buhairah Corniche, United Arab Emirates
01.2023 - 04.2023
- Client relationship management (CRM)
- Provided administrative support for Credit Control team through filing documents and updating records-enhanced operational efficiency.
- Provided excellent customer service during debt recovery calls, minimising customer complaints and dissatisfaction.
- Improved credit collections processes by implementing effective strategies.
- Prepared detailed reports on collection activity and productivity, increasing transparency within the team.
- Performed regular audits of client accounts, ensuring accuracy and reliability of data at all times.
- Facilitated negotiations with clients for repayment plans, reducing financial risk to the business.
Collections Executive
Baili International Trading LLC.
Dubai Industrial City, United Arab Emirates
05.2020 - 12.2022
- Company Overview: They are one of the leading international traders of Scaffolding and Form works systems for Reinforced concrete Projects and Threaded Rebar coupler
- Managed incoming and outgoing correspondences with clients
- Developed a system of efficient record-keeping to streamline collection processes.
- Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
- Conducted thorough research for enhanced debtor tracing efforts.
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Advocated for customers experiencing financial hardships, providing suitable payment options.
- Facilitated productive dialogue between company and debtor, improving relationship management.
- Updated client files regularly, ensuring accurate record keeping for future reference.
Internship & Freelance Experience
Dubai
- Worked as IT COORDINATOR for Threads
- Worked for S.S Event
- PSL 2019 as Crowd Control and Ticket Scanning
- Registration staff at Dubai Air Show
- Registration staff at Big 5
- PSL 2019 as Supervisor for Events
- Transports Logistics
- Magnus Telecoms, Dubai
- Registration staff at Med Lab
- Registration staff at Arab Health
- Administration staff at Google Corporate Games
- Registration staff Supervisor, GITEX
- Logistics and Production coordinator for Shadi wale
- Ticketing staff at FIFA Club World cup, UAE
Education
MBA - Specialization in Marketing
International College of Law / Business and Technology
BBA - Specializing in Middle Management and Marketing
International College of Law / Business and Technology
Skills
- Client relationship management
- Business Development Management
- Project Management
- Financial Modeling and Forecasting
- Strategic Planning and analysis
- Data-oriented decision-making
- Microsoft Excel
- WPS Office
- PowerPoint presentations
- Cloud and Collaboration tools
- Information verification aptitude
- Decision-Making capabilities
- Financial literacy
Languages
English
Malayalam
Tamil
Hindi (spoken)
Arabic (spoken)
Custom
- Travelling
- Graffiti sketching
Personal Information
- Date of birth: 05/20/97
- Nationality: Indian
Affiliations
- Long Drives
- Music
- Trekking
- Basketball
Timeline
Collection officer
GTK Trading
04.2023 - Current
Credit collections specialist
Musandum International General Trading LLC.
01.2023 - 04.2023
Collections Executive
Baili International Trading LLC.
05.2020 - 12.2022
Internship & Freelance Experience
BBA - Specializing in Middle Management and Marketing
International College of Law / Business and Technology
MBA - Specialization in Marketing
International College of Law / Business and Technology
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