VISHNU PRIYA Gopalan

• Assessed and calculated field measurements, survey plans and plot plans to create proposals and process work orders.
• Interpreted design drawings and proposals to compute costs for projects.
• Created budgets and managed construction of various projects to determine costs and expenses.
• Formulated cost estimate reports to submit to clients for approval.
• Generated new business by leveraging sales techniques and articulating product value to prospective customers.

• Conducted project kick-off meetings, outlining objectives and expectations.
• Established and maintained project scope and timelines to achieve milestones.
• Coordinated project activities, maintaining timelines and delivering results within budget.
• Managed a team of telecallers and executed various projects in Lead Generation, Audience generation, Data Build and validation, Event Management.
• Trained the tele-calling agents according to the project requirement.
• Tracked agent performance and provided periodic feedback to the management.
• Managed vendors end to end according to the project requirement.
• Interacted with various clients with regards to the various projects
• Managed events end to end including Phone & Email campaigns, creatives and helped clients have a successful event.

• Led performance reviews and tailored employee feedback to facilitate professional development.
• Managed a team of tele-callers and executed various projects in Lead Generation, Audience Generation, Data Build and validation.
• Tracked agent performance and provided periodic feedback to the management.
• Fostered positive employee relationships through communication, training and coaching.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Supported new hires through onboarding process for speedy and successful training.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Delegated tasks to make best use of individuals' skills.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.

• Reviewed and processed employee expense reports and vendor invoices for payment.
• Created quarterly and yearly balance sheets to track financial performance.
• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.

• Offered detailed product and service advice based on customer needs.
• Resolved complaints with proactive problem-solving and analysis.
• Audited calls and service levels to maintain high standards.
• Handled live chat queries within strict timeframe targets.
• Worked as a Call Co-ordinator in Redington India Ltd.
• Providing Service Support to the end customers of Microsoft XBOX- a gaming device
• Downloading orders created by Microsoft from their website XRR
• Speaking to the customers and scheduling the calls in the software Service Online
• Following up with the customers in order to make sure that they get the delivery on time
• Once the orders are processed calling up the customers to get their feedback
• Once the feedback is got closing the orders in XRR
• Co-ordinating with the Redington Logistics Team in order to make sure that the customers get delivery on time
• Co-ordinating with Microsoft for clarifications on the orders and give them updates.

• Worked as a Technical Support Executive for Networking
• Providing voice support to US customer to fix network issues.
• Handled Network related issue.
• Creation of account, installation
• Responsible for answering/placing customer service calls and abide by the prescribed norms.
• To follow all processes and procedures established for the company and the help desk program.
• Provided wired and wireless support for MODEMS(West ell 6100, West ell Versa link 327 W, 2Wire- 2701- HG- B) and wired support for Routers(Linksys, Belk in, Net gear, D- Link)
• Provided support for email clients configuration and troubleshooting (Microsoft Outlook Express. Microsoft Outlook[2000, 2002, 2003, 2007], Windows mail, Apple mail[limited])

• Conducted competitor market analysis to identify new strategies and market trends.

A market survey was conducted regarding to the topic. The sample size was 40 Doctors which covers 35 General Surgeons and 5 Gynecologists. The reasons for “Why don’t Doctors recommend ‘Staplers’ to patients?” were found.

RESULT:

At the end of the survey it was inferred that ‘Staplers’ were not recommended to patients due to

• High cost of the equipment

Lack of proper training given to the Doctors

• Conducted competitor market analysis to identify new strategies and market trends.

A market survey was conducted in order to find out how far the newly launched Logitech Speakers had reached the dealer market and who were the close competitors for the product.

RESULT:

The scope for the product was found and recommendations were made with regards to where the product has to be placed and the places where the product can be established.

• Organized company-wide team-building events to boost employee morale.
• Worked in various functional areas in the Personnel and Administration department of the organization.