Vishu Mehta
Dubai
Summary
Accomplished professional with expertise in customer relationship management and hospitality, demonstrating a strong commitment to guest satisfaction and service excellence. Proven leadership skills and adaptability ensure effective team collaboration and training facilitation. Adept at problem-solving with attention to detail, leveraging proficiency in Opera, MS Word, Excel, and Outlook to enhance operational efficiency. Career focus on advancing within the hospitality industry while maintaining high standards of security protocol adherence and time management.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work history
Front Desk Manager
Sobha Constructions
Dubai
2023.06 - 2026.01
- Managed incoming calls and directed them to appropriate departments while taking accurate messages.
- Coordinated and scheduled appointments for clients, ensuring an organised office calendar.
- Delivered exceptional customer service by resolving inquiries and providing efficient support.
- Provided detailed information about the organisation and its services to stakeholders.
- Ensured compliance with company policies and security procedures at the front desk.
- Assisted Building Manager with additional duties as required.
- Cooperated with management on implementing new policies aimed at enhancing service delivery.
- Implemented new strategies for improving front desk operations efficiency.
- Oversaw team of receptionists, fostering a positive work environment.
- Developed strong relationships with repeat customers through friendly and professional interactions.
Duty Manager
Radisson Group of Hotels
Delhi
2022.08 - 2023.05
- Supervising and guiding staff members to ensure efficient and effective performance, providing training and support as needed.
- Addressing guest concerns and complaints, ensuring their needs are met promptly and professionally, and maintaining high levels of guest satisfaction.
- Managing staff schedules, ensuring adequate coverage during busy periods, and coordinating shift changes and breaks.
- Handling any issues or emergencies that arise during shifts, making quick decisions to resolve problems and minimize disruptions to operations.
- Monitoring expenses, controlling costs, and maximizing revenue generation opportunities to meet budgetary targets.
- Providing ongoing training and development opportunities for staff members to enhance their skills and knowledge.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Duty Manager
PVR Cinemas PVT LTD
Delhi
2021.03 - 2022.05
- Handling operations and ensuring shift functioning is smooth targets are met, problem-solving, guest disputes, being in emergency contact on situations for the entire cinema, stock and roster management, training and development, conducting daily briefings, shift and day planning to ensure shift operations come out smoothly and close in a timely manner.
- Handling customer and employee issues, overseeing operations including maintenance, cleanliness and efficiency ensuring that security and safety regulations are met.
- Preparing month-end reporting for P&L, Preparing data (cost, revenue, Commission other figures) for a timely P&L presentation Cleared various Inspections and Audits.
- Handle celebrity events with media members during film promotion and private screenings too.
- Working with the heads of department in achieving the revenue and guest satisfaction targets Handling any emergencies, complaints and complying with the fire evacuation procedure.
- Ensuring all major steps taken for health safety of all staff, customers visitors and Implementing the company policies Procedures as well as adhering to health and safety legislation.
Front Office Executive
Holiday Inn (IHG Group)
Delhi
2018.02 - 2021.02
- Assist the duty manager in a shift briefing to ensure the hotel activities and operational requirements are known.
- Supervise front desk operations during assigned shift including maintenance of guest information and, maintenance of information about local events, Supervise group bookings.
- Supervise front desk cashier activities during the shift, including cash handling and dealing with irregular payments.
- Preparation of front desk reports and ensures guest feedback is properly recorded.
- Ensure IHG standards are followed by the employees during guest check-in and check-out. Ensuring shift operations smoothly and closing in a timely manner.
Guest Service Associate
Welcome Hotel (ITC Group)
Delhi
2016.10 - 2017.11
- Providing exceptional service to guests by greeting them warmly, addressing inquiries, and assisting with their needs throughout their stay.
- Efficiently managing the check-in and check-out process, ensuring accuracy in guest information, and handling payments.
- Handling room bookings, cancellations, and modifications, and ensuring availability and accuracy in reservations.
- Handling phone calls, emails, and inquiries promptly and professionally, directing them to the appropriate department or personnel.
- Assisting guests with luggage, arranging transportation, providing information about hotel.
- Working closely with other hotel departments, including housekeeping, maintenance, and reservations, to ensure guest satisfaction and smooth operations.
- Addressing guest complaints or issues promptly and effectively, demonstrating empathy and professionalism in resolving conflicts or concerns.
Industrial Trainee
Kempinski Hotels
Delhi
2014.12 - 2015.04
- Providing exceptional service to guests by greeting them warmly, addressing inquiries, and assisting with their needs throughout their stay.
- Worked in all four core departments.
- To help the supervisor and assistant manager with serving customers.
- Working closely with all four core departments, including housekeeping, Food & Beverage, and Front Office & F&B production to ensure guest satisfaction and smooth operations.
Education
B.Sc. -
Institute of Hotel Management
/2013 - 2016.01
Skills
- Customer relationship management
- Customer service excellence
- Guest satisfaction strategies
- Hospitality expertise
- Leadership skills
- Security protocol adherence
- Time management
- Training and development facilitation
- Team collaboration
- Adaptability and flexibility
- Attention to detail
- Effective communication
- Problem-solving techniques
- Opera, Ms word , Excel , Outlook
- Training and Development
Languages
English
Fluent
Hindi
Native
French
Beginner
Arabic
Beginner
Punjabi
Fluent
Timeline
Front Desk Manager
Sobha Constructions
2023.06 - 2026.01
Duty Manager
Radisson Group of Hotels
2022.08 - 2023.05
Duty Manager
PVR Cinemas PVT LTD
2021.03 - 2022.05
Front Office Executive
Holiday Inn (IHG Group)
2018.02 - 2021.02
Guest Service Associate
Welcome Hotel (ITC Group)
2016.10 - 2017.11
Industrial Trainee
Kempinski Hotels
2014.12 - 2015.04
B.Sc. -
Institute of Hotel Management
/2013 - 2016.01