Vivek Kumar

• Monitor VHF for cockpit requirements. Act on requests received on VHF frequency regarding ground service requirements, and disseminate information accordingly. Obtain fuel figures for W&B information from PIC/Load Control. ensuring all necessary requirements are met. Ensure timely response and maintain effective communication throughout.
• Facilitates communication link between Operation Control Center (OCC), and all related departments.
• Create an effective plan and confirm the next 24 hours' scheduled and non-scheduled operations before releasing Mayfly for FOS,FIDS and all stakeholders.
• Ensure flight creation is reflected in the DCS and AIMS. Update all aircraft registration, gate numbers, & bay numbers. Complete flight editing before opening check-in counters, including all necessary remarks.
• Monitors and processes telexes across stakeholders, Generates and dispatches relevant messages, ensures accurate flight file compilation, verifies documents, and closes files. Reviews and amends LDM and CPM messages for accuracy in FOS.
• Plan stand utilization for customer airlines based on MAYFLY schedules to ensure smooth operations, coordinating closely with airfield operations to minimize unnecessary holds and last-minute changes.

• Coordinated services for aircraft preparation, including catering, Fuelling, cleaning, and baggage loading.
• Documented key timings throughout the departure process for accuracy.
• Monitored VHF communications for cockpit requirements and obtained fuel figures from PIC.
• Calculated aircraft take-off weight, landing weight, and Centre of gravity.
• Filed correct flight files and AAA paperwork for auditing by CAA and airlines.
• Held Active Load Control License for Air Arabia, Qatar Airways, Cham wings, US Bangla, Biman Airlines, and Egypt Air.
• Leveraged knowledge of DCS systems, including Altea and Sita Liaison.
• Collaborated with Airline Flight Deck, crews, and Passenger Services staff to ensure seamless operations.

• Ensured safe flights through meticulous load planning and precise weight calculations.
• Prepared comprehensive load plans, considering fuel distribution and passenger loads.
• Calculated zero-fuel weight accurately to enhance fuel efficiency in load planning.
• Produced clear load sheets, displaying load distribution and special loads per company standards.

Proactively reported hazards and incidents to foster a culture of safety.

• Executed check-in procedures, verifying travel documents and issuing boarding passes.
• Tagged baggage accurately to ensure proper handling.
• Managed mishandled baggage through WORLD TRACER system to expedite resolution.
• Facilitated assistance for passengers regarding lost, delayed, or damaged baggage claims.
• Addressed emergency situations, including flight cancellations and delays, to mitigate passenger inconvenience.
• Ensured compliance with company policies and industry regulations at all times.