Vivek Kumar
Sharjah,UAE
Summary
Aviation operations professional with over 11 years of experience in aircraft turnaround operation, load control, dispatch, and flight coordination. Expertise in managing below-wing and above-wing services while ensuring regulatory compliance and enhancing on-time performance through effective stakeholder coordination. Certified in Safety Management Systems and recognized as an Airside Safety Trainer, with comprehensive knowledge of GCAA standards. Proficient in delay code analysis, operational performance reporting, and team leadership to achieve service excellence.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Operation Supervisor (Ground Movement)
Sharjah Aviation Services
Shariah , UAE
11.2022 - Current
- Directed Aircraft dispatcher and third-party teams in executing smooth flight departures, fostering a positive, “can-do” work culture, anticipating and mitigating operational issues, and ensuring all stakeholders remained informed to maintain service quality and on-time performance.
- Ensured accurate info flow and coordinated with Load Control to support timely load sheet decisions and enhance operational efficiency.
- Monitored real-time operations via SPS Stand Monitoring System and tracked aircraft movements to update A/C dispatchers and coordinate with all stakeholders, ensuring smooth flight connections and operational efficiency.
- Facilitated communication between OCC, departments, and aircraft dispatcher during delays and enroute changes; optimized ATC slot coordination to maintain safe operations and support on-time performance.
- Supervised AOG and operational disruption tasks, ensuring strict SOP compliance to maintain safety and support on-time performance.
- Prepared and disseminated the 24-hour Mayfly in coordination with DCA Scheduling, ensuring timely updates and smooth interdepartmental operations.
- Monitored and supervised accurate amendment of SSR, LDM, CPM, UCM, and Aircraft Movement Reports, ensuring timely updates and correct routing to designated recipients.
- Prepared and verified flight documents, supported delay code allocation, and reported post-departure incidents, escalating safety breaches to management.
- Evaluated safety, quality, and environmental standards to maintain a secure work environment and promote PPE use and a safety-first culture.
- Ensured safety, compliance, and accuracy in accordance with SOPs, achieving all operational standards through prompt actions and efficient communication.
Aircraft Dispatcher/ Load Controller
Sharjah Aviation Services
Sharjah, UAE
07.2017 - 11.2022
- Assessed safety compliance among all ground service providers to confirm adherence to operational and regulatory standards.
- Maintained continuous communication with terminal gate staff, above-wing and below-wing teams, airport and OCC to ensure efficient, safe turnarounds; collaborated with flight deck, crew, and passenger services to coordinate catering, fueling, cabin cleaning, baggage & cargo loading , driving on-time performance and operational excellence.
- Central contact for Aircraft dispatch issues, identifying challenges and coordinating solutions. Ensured compliance by performing checks per service agreements and regulatory standards.
- Ensured safe, efficient aircraft turnaround through precise planning and communication.
- Ensured accurate and timely load planning, optimizing payload distribution for fuel efficiency and regulatory compliance.
- Performed load planning for various aircraft types in line with weight and balance standards; managed VHF communications to deliver accurate ZFW to flight crew, optimizing fuel planning and maximizing payload efficiency.
- Managed emergency situations during aircraft turnarounds by coordinating with flight deck, cabin crew, fuelers, ground handling teams, and airport authorities.
- Recorded key departure timings and allocated delay codes for off-schedule departures, enabling accurate trend analysis and supporting future service level improvements.
- Filed accurate flight and AAA paperwork for CAA and airline audits, documenting and reporting safety breaches and non-compliance per SLA.
Operation Executive/Load Sheet Agent/TRC
Celebi GHA, New Delhi IGIA
05.2015 - 06.2017
- Maintain conformity with company policies, industry regulations, and safety standards.
- Calculated zero-fuel weight accurately to optimize fuel efficiency for load management.
- Generated LIR with maximum payload after calculating EZFW.
Delivered specific ramp handling instructions to enhance operational efficiency. - Ensured safe flights by executing meticulous load planning, conducting precise weight and balance calculations, and finalizing accurate load sheets in compliance with SOPs.
- Compiled load sheets according to company procedures, effectively presenting load distribution and specifying any special loads including NOTOC and additional special requirements along with clear LMCS data.
- Proactively identified and reported hazards, near misses,
incidents, and accidents, contributing to a culture of safety.
Passenger Service Executive
CELEBI GHA, New Delhi For Saudi Airlines
05.2014 - 04.2015
- Executed check-in procedures, verifying travel documents and issuing boarding passes.
- Managed mishandled baggage using WORLD TRACER system to expedite resolutions.
- Provided support for passengers experiencing lost documents, delayed, or damaged baggage claims.
- Addressed emergency situations, including flight cancellations and delays, to mitigate inconvenience.
Education
Bachelor of Science - Math's Honours
Jay Prakash University
07.2011 - 12.2015
Associate's degree - Aircraft Maintenance Engineering
Star Aviation Academy
08.2010 - 06.2013
Skills
- Customer Focused & Oriented
- Aircraft Turnaround Supervision
- Load Control / Weight & Balance
- Skilled in DCS systems: Al-tea, Sabre, SITA Liaison, and BRS
- Airside Safety Management with strong safety awareness
- SOP compliance auditing & Risk assessment
- ERP and GCAA Regulatory Compliance
- Multidepartment Collaboration
- Critical Thinking & Problem Solving
- Microsoft Office proficiency
Certification
• Safety Management System Training, Certified by-T3 Air Arabia Academy
- Ensured safety assurance and compliance with industry standards and regulations.
• Quality Management System Training | ISO 9001:2015
- Focused on quality improvement, customer satisfaction, and risk management through optimized systems.
• Aviation Meteorology: Airport Weather, UDEMY
- Demonstrates ability to read and interpret METAR/TAF for operations.
• Aircraft Dispatcher- T3 Air Arabia Academy
-Ensuring adherence to safe and secure practices.
-Ensuring adherence to Precision Time Schedules.
-Escalation and communication of relevant information.
-Planning and problem solving either with or without prior information.
• W&B Certified – for Air Arabia, Egypt Air, US Bangla, Biman Airlines, Cham wings, Pegasus, Saudi Airline's, AirAsia.
-Introduction to Load and Trim Sheet (A320, A320F, A321, A330-300, A33F, A350, B737, B777, B77F, B76F, B787, B747F)
-Structural weight limitations of the aircraft Performance and operational weights of the aircraft.
-Balancing the aircraft by keeping the CG within the prescribed limit
• IATA DGR FIT 4.1.G/ IATA CBTA 7.6.A – T3 Air Arabia Academy
-General philosophy including classification of dangerous goods.
-Proper documentations in order to maintain a clear record on the ground office and to notify the Pilot-in-Command about the goods being carried onboard.
-Acceptable and forbidden dangerous goods and circumstances in which they are considered okay to load.
Accomplishments
-Received Letter of Gratitude from HOD & HR for initiating a successful UCM data capture improvement idea implemented at Shariah Airport.
-Received Letter of Gratitude from HOD & HR for effectively managing the Centralized Load Control department during new station setup amid peak operations.
Languages
English
Hindi
Urdu
Timeline
Operation Supervisor (Ground Movement)
Sharjah Aviation Services
11.2022 - Current
Aircraft Dispatcher/ Load Controller
Sharjah Aviation Services
07.2017 - 11.2022
Operation Executive/Load Sheet Agent/TRC
Celebi GHA, New Delhi IGIA
05.2015 - 06.2017
Passenger Service Executive
CELEBI GHA, New Delhi For Saudi Airlines
05.2014 - 04.2015
Bachelor of Science - Math's Honours
Jay Prakash University
07.2011 - 12.2015
Associate's degree - Aircraft Maintenance Engineering
Star Aviation Academy
08.2010 - 06.2013
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