Vivek Radhakrishnan
Dubai,UAE
Summary
Seasoned professional specializing in strategic leadership, Immigration consulting/advisory and operational management. Armed with unique skills in fostering team collaboration, driving revenue growth, and implementing innovative business solutions. Ready to leverage these skills to enhance organizational performance and productivity.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Manager, Immigration - M.E. Operations
Newland Chase (Formerly Emigra Worldwide)
Dubai, UAE
2016.10 - 2026.04
- Served as primary contact for clients in Middle East.
- Introduced innovative service lines for increased market share.
- Organized office operations and procedures to maintain services.
- Facilitate client retention to strengthen relationships and promote business growth through existing and new clients.
- Improved staff productivity through effective workforce management techniques and with regular coaching and feedback sessions.
- Streamlined operations by introducing efficient resource management strategies.
- Fostered a positive work environment that encouraged creativity and innovation.
- Facilitated recruitment, selection, orientation, and training of office staff to ensure HR support.
- Oversaw daily operations and supported consultants in delivering client services.
- Facilitated new business development initiatives to identify opportunities.
- Coordinated implementation projects for new clients, leveraging relocation partnerships.
- Assisted clients with immigration needs in Middle East region.
- Supported clients with special needs in resolving issues within the scope of support.
- Assisted in responding to RFQs and RFPs for the organization.
- Assisted in preparing process documentation and ensured updates were completed on time.
- Collaborated with respective authorities and internal stakeholders to maintain office compliance with local regulations and prepare for inspections by authorities.
- Performed regular follow-up calls and meetings to foster relationships with clients.
Business Development Manager
Emigra Worldwide
Bangalore, India
2015.01 - 2016.10
- Executed successful product launches, driving market penetration.
- Devised comprehensive business plans, enabling sustainable growth.
Client Relationship Manager
Emigra Worldwide
Bangalore, India
2014.04 - 2015.01
- Serviced high-profile accounts, reinforcing company reputation in the industry.
- Delivered tailored solutions to meet individual client needs.
- Optimised workflow processes, reducing response times significantly.
Lead Immigration Consultant
Emigra Worldwide
Bangalore, India
2013.08 - 2014.04
- Completed extensive paperwork accurately, leaving no room for error during submission process.
- Successfully navigated complex regulations to secure visas for numerous clients.
Senior Immigration Consultant
Emigra Worldwide
Bangalore, India
2013.01 - 2013.08
- Achieved positive outcomes with diligent processing of complex visa applications.
- Maintained up-to-date knowledge about changing rules worldwide affecting the status of immigrants.
Public Relationship Officer (PRO)
Emigra Worldwide
Dubai, UAE
2012.07 - 2013.01
- Handled sensitive information with discretion and professionalism.
- Facilitated smooth communications between departments for better coordination.
Immigration consultant
Emigra Worldwide
Bangalore, India
2010.07 - 2012.07
- Facilitated smooth transition of immigrants by providing relocation guidance and support.
- Conducted thorough research to stay current on immigration law changes.
- Strategically planned client application timelines, avoiding last-minute rushes and delays.
Operations Executive
UPSC Marine Services Pte Ltd
Bangalore, India
2009.04 - 2010.06
- Handling procurement and operations for Indian operations.
- Receiving and compiling quotes from various vendors.
- Price estimation and negotiation.
Sales Process Associate
Hewlett Packard
Bangalore
2008.02 - 2009.03
- Processing of orders & follow up from the time of order placed till delivery, reports on shipment details, investigation, Analyzing Data, Follow up, reports on credit issues, follow up on backlog and ageing case.
Administration Executive
AFEE Shipping & Trading P Ltd
Bangalore
2007.08 - 2008.01
- General office administration, Filing and documentation, vendor Co-ordination, payment follow-up and collections.
Education
Bachelor of Commerce - B.Com
Presidency College, Bangalore University
Bangalore, India 2004.01 - 2007.01
High School - school
Kendriya Vidyalaya
Bangalore, India 2002.04 - 2004.03
Skills
- Process improvement knowledge
- Decision-Making expertise
- Customer strategy and service design
- Business process reengineering
- Operations planning
- Compliance oversight
- Vendor relationships management
- Problem-solving
- Communication skills
- Immigration law understanding
- Case review and evaluation
- Judgement and decision making
- Visa application processing
- Interpersonal communication
Personal
Malayalam
Native language
English, Malayalam, Hindi, Kannada and Tamil
Advanced
C1
Certification
Usui Master Teacher Certification - Credential ID 5244
Artificial Intelligence (AI) - Credential ID 114e48e8-84f2-4f1b-a2d6-4d83bfe4e7af
Affiliations
- stamps and currency collection
- crystal stone collections
- still photography
Key Deliverables
- Managerial: Strategic Planning, Quality Accountability, Process Controls, Team Management
- Functional: Execution of deliverables, Immigration process knowledge, Liaising and co-ordination, Market Intelligence
- Commercial: Client management, Documentation, Relationship Building, Business Development
- Business Management: Handling Client requirements and ensuring key deliverables are met as per SLAs. Actively lead new business development opportunities and build strategic customer relationship which result in year on year volume, revenue and satisfaction increase.
- Process and Quality Management: Follow, design and implement process and quality measures to deliver highest level of services. To ensure that all business operations are process and system driven and not people driven.
- Team Management: Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations and meeting of individual & group targets. Creating and sustaining a dynamic environment that fosters development opportunities.
Personal
I am an avid photographer. Have a huge collection of stamps and currency.
Declaration
I hereby declare that the above information are true and correct to the best of my knowledge.
References
References available upon request.
Timeline
Senior Manager, Immigration - M.E. Operations
Newland Chase (Formerly Emigra Worldwide)
2016.10 - 2026.04
Business Development Manager
Emigra Worldwide
2015.01 - 2016.10
Client Relationship Manager
Emigra Worldwide
2014.04 - 2015.01
Lead Immigration Consultant
Emigra Worldwide
2013.08 - 2014.04
Senior Immigration Consultant
Emigra Worldwide
2013.01 - 2013.08
Public Relationship Officer (PRO)
Emigra Worldwide
2012.07 - 2013.01
Immigration consultant
Emigra Worldwide
2010.07 - 2012.07
Operations Executive
UPSC Marine Services Pte Ltd
2009.04 - 2010.06
Sales Process Associate
Hewlett Packard
2008.02 - 2009.03
Administration Executive
AFEE Shipping & Trading P Ltd
2007.08 - 2008.01
Bachelor of Commerce - B.Com
Presidency College, Bangalore University
2004.01 - 2007.01
High School - school
Kendriya Vidyalaya
2002.04 - 2004.03