Vivek Sharma
Dubai
Summary
Highly energetic and outgoing Senior Associate with experience in casual and fine dining environments. Adaptable and eager to learn new processes and procedures to ensure customer satisfaction and company recognition. Talented at delivering exceptional guest experiences through excellent communication skill thorough preparation and an eye for the details that others overlook. To achieve a responsible position in a professional organization where my skills could be effectively utilized in contributing towards the organization's growth and off course there should be an opportunity for individual growth.
Overview
7
7
years of professional experience
Work History
Senior Food and Beverage Associate
Taj Exotica Resort and Spa
11.2022 - Current
- Working as a Food and Beverage Associate in signature fine dining restaurant (VARQ)
- Has a good knowledge of menu and presentation standards
- Delivering high quality service and meeting the guest expectations and being recognized in social media platforms
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- In charged for the OS&E Inventory, micros key creation, and alignments of the restaurant
- Ensuring that hotel brand standards are consistently implemented
- Communicating to superior for any difficulties, guest comments and other relevant Information
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Food and Beverage Associate
Four Points by Sheraton
01.2021 - 08.2022
- Worked in Contemporary French cuisine Restaurant (Pascal Tepper)
- Was incharged for the beverage inventory, store ordering and maintaining Par level
- After working around 1 year, got transferred in Sky lounge Level-43.
Senior F&B Service Associate
The Park Hotel
- 12.2020
- Provide fast and courteous service of food and beverages to guests and ensure the quality of food and beverage presentation per establishment standards
- Adhere to local regulations concerning health, safety, or other compliance requirements, well as brand standards and policies to be in procedures
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Attending daily briefing and other meetings as scheduled.
F&B Service Associate
Hotel Le Méridien
08.2017 - 04.2019
- Always greet and welcome guests promptly in a warm and friendly manner
- Always thank and give fond farewell to guests conveying anticipation for their next visit
- Assist guest with table reservation
- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
- Able to answer any questions regarding menu and assist with menu selections
- Able to anticipate any unexpected guest need and reacts promptly and tactfully
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
- Set tables according to type of event and service standards
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability
- Daily staff briefing before lunch and dinner operation starts.
Trainee
Crowne Plaza Hotel
Education
High School Diploma -
Sarvodhya Bal Vidhyalya, SR. Sec. School.
Dilshad Garden, New Delhi, India07.2017
Skills
- Ability to recommend Food & Beverage combinations and up-sell alternatives
- Explaining how food is prepared, describing ingredients and cooking methods
- Excellent command of the English language
- Able and willing to work varying shifts including weekends and holidays Building a rapport and relationship with customers
- Ensuring that customers enjoy their meals and taking action to correct any problems
- Exceptional computer and Internet skills
- Able to work against even the toughest deadline
- Able to work with all levels of management Dedicated employee who is willing to log long hours to bring success
Websites
Academic Qualification
Bachelor of Science (Catering Science & Hotel Management)
Language Skills
- English
- Hindi
Personal Information
- Passport Number: S3182409
- Date of Birth: 10/27/96
- Gender: Male
- Marital Status: Married
References
Available on Request
Timeline
Senior Food and Beverage Associate
Taj Exotica Resort and Spa
11.2022 - Current
Food and Beverage Associate
Four Points by Sheraton
01.2021 - 08.2022
F&B Service Associate
Hotel Le Méridien
08.2017 - 04.2019
Senior F&B Service Associate
The Park Hotel
- 12.2020
Trainee
Crowne Plaza Hotel
High School Diploma -
Sarvodhya Bal Vidhyalya, SR. Sec. School.
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