Vivek Vijayan
Technology Evangelist| Lean Six Sigma | IT Enterprise Management Specialist
Dubai
Summary
Successful Technology Evangelist with 15+ years of experience in IT Governance, Risk Management, Cross-functional Coordination, Business Revenue Generation, Project & Program Management, and Team Leadership. Proven leader in directing operations, maintenance, and support of complex solutions. Develops creative business process improvements using lean and agile principles. Highly skilled change catalyst, with experience in aligning technology with business goals. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
17
17
Certificates
Work History
Business Process Consultant
Freelance
Dubai
01.2021 - Current
- Performed as consultant for startup businesses in areas of technology, cybersecurity and training to industries spanning Fintech, Healthcare and Retail
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Evaluating & conducting IT security threat assessment based on NIST standards
- Designing & Implementing IT Service Management based on ISO20000 standards
- Provided personalized business consulting and overhauled services to strengthen client success using software such as Wireshark, Nessus, Nmap, and ZenMap
Customer Transformation Manager
Injazat
Abu Dhabi
01.2020 - 12.2020
- Led projects and analyzed data to identify opportunities for improvement
- Spearhead execution of market entry and penetration strategy, aligning strategy using data-driven insights with Agile best practices and scrum processes
- Plan product mix, segmentation-based pricing, product positioning, and value-added offers to capitalize on market potential
- Drove operational improvements which resulted in savings and improved profit margins
- Served as Subject matter Expert on digital transformation strategy, defining deliverables for strategic change initiatives across key assets
- Provide technological vision as well as roadmaps to align with organization goals
- Conceptualize, manage, and drive the implementation of strategic technology projects
- Collaborate closely with stakeholders and partners to drive change and technology innovations, continuous improvements, and knowledge sharing
- Managed & directed solution architecture design and execution in line with client expectations
Founder & CEO
Zenqua
Dubai
01.2017 - 12.2019
- Founded and managed Zen Qua, a company bridging technology with nature, with a sole purpose to bring tranquility to people's lives
- Design & Build Japanese Zen gardens, integrating IoT based technologies to sense climate conditions inline with human mood changes – A first in the region
- Integrating Amazon Alexa to automate indoor and outdoor living spaces
- Backed by Google AI, provide cloud based Indoor light and sound systems to manage Human stress
- Design, build and manage elaborate Japanese style Koi ponds with integrated cloud based water monitoring systems along with underwater surveillance to study Koi behavior
- Design water purification and IoT based monitoring systems for Oman Zoo
Solutions & Partnerships Manager
Lenovo Middle East
Dubai
01.2016 - 12.2016
- Developed product vision and goals, outlined solutions' value to client's business goals, and emphasized the company's differentiating capabilities
- Conducted technical briefings and on-site client meetings and presentations to educate teams on technology solutions
- Partner with strategic alliances and develop a go-to-market execution plan aligned with META business growth objectives
- Strategic client engagement, people management including KPI/objective setting, coaching & performance assessment
- Managed creation and delivery of technology solutions, quarterly and annual forecasts and budgeting
- Conducted deep analysis in identifying complex problems; generate and coordinate solutions with other functions or global team members
- Provided data driven feedback to company management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value
- Mentored and motivated teams working both on-site and remotely
- Speaker for key partner events & trade shows region wide
Technology Solutions & Partnerships Manager
IBM Middle East
Dubai
03.2007 - 08.2015
- Spearheaded the largest key accounts generating $10 million in revenue annually
- Managed complete product line life cycle from strategic planning to tactical execution, resulting in revenue growth of 20%
- Recorded success in meeting & exceeding a US$ 4M- 9M quota and achieved premium sales club recognition for 4 years
- Took an existing territory that had been vacant for 6 months with zero pipelines and grew it to over US$3MM and the number one territory in the MEA region in one year
- Work closely with the IBM Business Units, to ensure alignment to IBM and Business Partner client accounts
- Recruited new 2Tier channel partners as well as managed existing partners that generated over 20% of total annual revenue
- Acted as single point strategic liaison to bridge the technical and non-technical communications gap covering Eastern Europe, the Middle East, Turkey, and African markets
- Successfully managed largest key account generating $10 million annually
- Spearheaded System x product line life cycle from strategic planning to tactical execution and improved revenue growth by 20%
- Worked with demand generation, sales, and solution development teams to grow the business averaging US$ 100 million annually.
Technical Business Manager
Zebra Technologies
04.2004 - 06.2006
- Designed and service a tiered technical support framework for South Africa Road and Transport Services
- Drove top-performing team through upgrade of the Zebra RFID Handheld devices providing operational continuity across different plants
- Oversaw team responsible for implementing IT infrastructure for newly acquired sites
- Demonstrated the ability to see cross-functional impacts of decisions and project plans and execution
- Balanced scope, schedule and budget considerations to adjust the project with minimal impact to the business
- Delivered 110% revenue growth annually, growing the RFID and specialty printing solutions across the Middle East, Turkey, and Africa
- Established business partnerships with over 50 establishments within the Asia Pacific region
- Generated 20% yearly revenue growth in integrated services
- Obtained and secured competition market share from Industry Key Accounts (including 3 among the current Top 10 in the region)
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Taught consultative selling techniques to new and existing staff members to build expertise
Product Specialist
CISCO, Techdata Distribution
Dubai
02.2000 - 01.2003
- Spearheaded the largest key accounts generating $10 million in revenue annually
- Managed complete product line life cycle from strategic planning to tactical execution, resulting in revenue growth of 20%
- Recorded success in meeting & exceeding a US$ 4M- 9M quota and achieved premium sales club recognition for 4 years
- Took an existing territory that had been vacant for 6 months with zero pipelines and grew it to over US$3MM and the number one territory in the MEA region in one year
- Continually expanded knowledge of the Cisco product line
- Upsold products and services to increase company revenue 60% beyond targets
- Continually expanded knowledge of [Product or Service] product line
Education
MBA - Marketing Management And Research
The International University of Missouri
United States 06.2011 - 08.2013
Bachelor of Science - Computer Science
Wilson College
Mumbai, India 06.1994 - 09.1997
Skills
IT Governance
Certification
CompTIA Security+ (in view)
Timeline
Business Process Consultant
Freelance
01.2021 - Current
Customer Transformation Manager
Injazat
01.2020 - 12.2020
Founder & CEO
Zenqua
01.2017 - 12.2019
Solutions & Partnerships Manager
Lenovo Middle East
01.2016 - 12.2016
MBA - Marketing Management And Research
The International University of Missouri
06.2011 - 08.2013
Technology Solutions & Partnerships Manager
IBM Middle East
03.2007 - 08.2015
Technical Business Manager
Zebra Technologies
04.2004 - 06.2006
Product Specialist
CISCO, Techdata Distribution
02.2000 - 01.2003
Bachelor of Science - Computer Science
Wilson College
06.1994 - 09.1997
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