Vivienne Angela Petersen
Cape Town
Summary
Experienced Receptionist equipped to handle front desk operations, greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding telephone etiquette and computer skills. Committed to contributing to company values and growth.
Overview
40
40
years of professional experience
Work History
Small Business Venturer
Entrepreneur
2021.07 - Current
- Designed products tailored to client's specific needs related to running a successful small business.
- Developed strategies for improving customer service levels while reducing expenses associated with providing those services.
- Analyzed existing business operations to identify areas of improvement and cost savings.
- Conducted research into industry trends, competitive landscapes, and customer needs.
- Developed and oversaw events to bring in customers and promote products.
Receptionist and Administrator
Knowles Husain Lindsay Attorneys Inc
2007.01 - 2021.06
- Answering & routing incoming calls on a multiline telephone system
- Greeting clients & visitors as well as answering visitor inquiries
- Making appointments with clients, witnesses & court officials
- Maintaining & scheduling conference rooms
- Networking with all levels of clients and personnel
- Printing, filing and organization of legal documents
- Email correspondence with attorneys as well as clients
- Hostess boardroom meetings.
Legal Receptionist & Personal Assistant
Terence Matzdorff Attorneys
2005.11 - 2007.01
- Answering & routing incoming calls on a multiline telephone system
- Greeting clients & visitors as well as answering visitor inquiries
- Making appointments with clients, witnesses & court officials
- Maintaining & scheduling conference rooms
- Networking with all levels of clients and personnel
- Printing, filing and organization of legal documents
- Email correspondence with attorneys as well as clients
- Hostess boardroom meetings.
Legal Receptionist
Gelb Simon Shapiro & Partners
2001.04 - 2005.01
• Answering & routing incoming calls on a multiline telephone system
• Greeting clients & visitors as well as answering visitor inquiries
• Making appointments with clients, witnesses & court officials • Maintaining & scheduling conference rooms
• Networking with all levels of clients and personnel
• Printing, filing and organization of legal documents
• Email correspondence with attorneys as well as clients
• Hostess boardroom meetings
Switchboard Operator
Hyperama Supermarket
1994.05 - 2000.12
- Handling all external & internal calls
- Answer & route calls to correct destinations within company
- Assist callers with queries
- Manage clerical tasks such as filing, copying & receiving incoming packages.
Bookbinding Operations
Calendaria (Pty) Ltd
1984.01 - 1994.01
- Printing & management of printing machine
- Book casing.
Education
Business Empowerment Program
WPDI
2024-01
Certification - Computer Course
Cwesi Tech
2003-01
High School Diploma -
Grassy Park Senior Secondary
1979-12
Skills
- Strong communication & customer service expertise
- Easily adaptable to environmental changes
- Positive attitude & outlook
- Good analytical and planning skills
- Accuracy and attention to detail
- Ability to take initiative & work well under pressure
- Hard working & always willing to go the extra mile
Personal Information
- DOB: 02/10/1962
- Health Status: Excellent
- Criminal Record: None
- Title: Receptionist and Administrator
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Married
Languages
English, Afrikaans
Timeline
Small Business Venturer
Entrepreneur
2021.07 - Current
Receptionist and Administrator
Knowles Husain Lindsay Attorneys Inc
2007.01 - 2021.06
Legal Receptionist & Personal Assistant
Terence Matzdorff Attorneys
2005.11 - 2007.01
Legal Receptionist
Gelb Simon Shapiro & Partners
2001.04 - 2005.01
Switchboard Operator
Hyperama Supermarket
1994.05 - 2000.12
Bookbinding Operations
Calendaria (Pty) Ltd
1984.01 - 1994.01
Business Empowerment Program
WPDI
Certification - Computer Course
Cwesi Tech
High School Diploma -
Grassy Park Senior Secondary