Vrushali Meher

IT Service Coordinator

• Coordinate with the ISP for service activation for group of Employees.
• Fix service, laptop & Mobile repairs across departments and projects Handle and resolve user's complaints/inquiries via mail or phone in a timely and accurate manner
• Perform troubleshooting, repairs
• Coordinator with the internal account team for payment or billing issues for the user's mobile bills.
• Provide technical support or training for systems and networks Coordinate with vendors for hardware requirements like (printers, laptop, desktop & Apple products etc.) Prepare quotation comparison and provide it to user upon their requests
• Monitor product order shipment to ensure on-time delivery to user / employee
• Alert user / Employee on shipping and flow issues in advance
• Maintain database of customer sales order and invoicing records.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

HR Administration

• Updated records with employee status, personal information and agreement term changes.
• Assisted in recruitment and onboarding process for new employees.
• Coordinating for Visa process.
• Conducted new hire background checks in line with compliance processes.
• Coordinated staff meetings, booking appropriate spaces and communicating invites.
• Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
• Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
• Handled on-boarding process for newly hired employees, including distributing paperwork.
• Prepare attendance report for staff
• Maintained statutory compliance, ensuring all HR documentation was up to date, accurate and met HR audit requirements.
• Facilitated efficient recruitment process by managing job postings and interviews through LinkedIn & consultancy.
• Attended meetings and maintained files of notes taken during meetings.
• Responded to telephone enquiries from clients, vendors and members of public.
• Created and submitted progress reports to upper management.
• Created databases and spreadsheets to improve inventory management and reporting accuracy.
• Coordinated staff schedules, optimising resource allocation and improving operational capacity.

• Travel Coordinator: Researching travel options & presenting the best deals in terms of requirements
• Ensure all bookings & reservations are processed accurately
• Responding to all phone enquiries promptly, courteously and in friendly manner
• Monitoring booking throughout the working days
• Booking rail, hotel and domestic & international travel
• Advising on and organizing visas
• Complying with all relevant laws and travel business regulations
• Coordinating with Finance department to invoice cost, forwarding invoices to travelers and following up with Finance staff
• Create, maintain & update hard copy trop files for all travel, including review and preparation for annual audit
• Administrative Function: Coordinating office routine and keeping records of office assets, staff records.
• Checking offline cleanliness, Daily attendance register, taking care of leave application, attendance records
• Preparing vouchers, bills import documents and coordinating for the same
• Inventory control of stationery
• Attending walk-in customers
• Fixing up appointment, reminding day-to-day work of the Vice President, & maintaining the file record
• Making travel arrangements, booking tickets, and making hotel reservations
• Attending phone calls, fixing appointment & meetings, and coordinating and following up with other branches
• Taking Dictation in long hand
• Handling inward & outward dispatch of mails and courier
• Forwarding the relevant calls or messages to the Vice president, handling the internet and email messages
• Also handling international calls & coordinating with principal company for imports of materials.

• Reserving Hotel accommodation as per passenger's request
• Dealing with customer's queries and complaints
• Providing advice about visas or passports and also processing
• Recruiting and training
• Managing Budgets Planning Preparing promotion material and displays.

• Processing documents of Visas for passengers Advising on and organizing visas and passports Assisting seniors with visa for passengers.
• I checked and verified documents ahead of application processing to limit delays.
• Packaged and distributed passports and documents using secure mail to maintain safety.
• Printed visas and confirmed accurate information ahead of customer dispatch.
• Entered client data quickly and accurately to make sure visas were completed correctly and within deadlines.
• Profiled applications and escalated queries to verify eligibility according to agreed-upon requirements.