Vyshnavi CH
Sharjah,UAE
Summary
Motivated professional with strong communication and problem-solving skills, adept at managing customer interactions with empathy and efficiency. Demonstrates excellent adaptability and quick learning abilities, facilitating seamless transitions into customer support roles. Committed to enhancing customer satisfaction and driving positive outcomes for organizations.
Overview
3
3
Languages
16
16
years of post-secondary education
2
2
years of professional experience
Work history
Customer support specialist
Sharjah International Airport
Sharjah, UAE
2022.01 - 2023.11
- Prepared daily and weekly meeting agendas for customer and team members.
- Streamline daily tasks using clear workflows to resolve issues faster.
- Use proactive communication to strengthen retention and reduce churn risks.
- Apply empathetic communication daily to build trust and lasting customer relationships.
- Attend daily and weekly meetings to drive continuous improvement work forward.
- Resolve problems quickly and accurately to deliver excellent service.
- Coordinate with other departments to clear cross-functional blockers effectively.
- Provide customer interaction feedback to shape products and service improvements.
- Complete frequent follow-ups to confirm full issue resolution and satisfaction.
- Collaborate with sales team to identify upselling while supporting customer needs.
- Maintain current product knowledge to provide accurate information on offerings.
- Resolve customer issues using interpersonal skills and conflict-resolution techniques.
- Handle phone, email, and social enquiries using consistent service standards.
- Address customer complaints using suitable solutions for positive outcomes.
- Participate in regular training to stay current on products and policies.
- Maintain strong relations with external clients using timely quotes and shipping details.
- Follow company policies and procedures to support full compliance at work.
- Resolve customer complaints following guidelines and refer complex inquiries to team leaders.
- Implement customer follow up to uphold service standards.
Education
Diploma - Customer Service
Blue Ocean Corporation
Dubai / UAE 2022.11 - 2023.02
Diploma of Education - Airport Ground Handling
Hyderabad Avation Academy
Hyderabad / India 2019.06 - 2019.12
Bachelor's degree - ECE, Electronics & Communication Engineering
Swarandhra College of Engineering & Technology, JNTU
Kakinada / India 2015.06 - 2019.05
Associate of Arts and Sciences - Maths & Science
Aditya Junior College
Andhrapradesh / India 2013.07 - 2015.03
High School Diploma - English, Maths, Social & Science
J.Sikile Academy
Narsapur / India 2003.06 - 2013.03
Skills
- Feedback analysis
- Workflow management
- Data entry accuracy
- Understanding of KPIs
- Patience and composure
- Time management
- Technical documentation writing
- Database administration
- Report generation
- Customer service excellence
- Customer needs assessment
Languages
English
Fluent
Hindi
Advanced
Telugu
Native
References
References available upon request.
Timeline
Diploma - Customer Service
Blue Ocean Corporation
2022.11 - 2023.02
Customer support specialist
Sharjah International Airport
2022.01 - 2023.11
Diploma of Education - Airport Ground Handling
Hyderabad Avation Academy
2019.06 - 2019.12
Bachelor's degree - ECE, Electronics & Communication Engineering
Swarandhra College of Engineering & Technology, JNTU
2015.06 - 2019.05
Associate of Arts and Sciences - Maths & Science
Aditya Junior College
2013.07 - 2015.03
High School Diploma - English, Maths, Social & Science
J.Sikile Academy
2003.06 - 2013.03