Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Waad Albastaki

Dubai

Summary

I am a motivated and enthusiastic young professional with a strong foundation in mental health, customer service, and fitness coaching. I hold a mental health diploma and have completed a year and a half of training, along with obtaining my license as a mental health life coach. And i am positive thinking person. Smart, trustworthy, great passion to learn, and fast learner. Great team-working skills. My experience includes building positive relationships with child patients, providing compassionate care, and guiding individuals through emotional difficulties. Additionally, I have a solid background in customer service from my work as a cashier, where I developed strong communication skills and the ability to manage diverse customer needs. and as a personal trainer, I have helped clients achieve their fitness goals through customized workout plans and ongoing support.

Currently, I am studying at the Canadian University in Dubai and am eager to find a job that allows me to gain more experience while continuing my education. I am skilled in managing my time effectively and have the ability to handle various tasks efficiently. My strong management skills allow me to coordinate activities and support others, ensuring a balanced approach to both work and studies. I am passionate about learning and always seek new opportunities to expand my skills and make a positive impact in the lives of others."

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

NBD Bank costumer service & teller

NBD Bank
Dubai
  • I am experienced in client interaction and fulfilling their needs
  • Proficient in routine financial transactions, including deposits, withdrawals, money orders, and cashier's checks
  • Comprehensive understanding of financial systems, Skilled in providing accurate information on services
  • Adept at resolving customer inquiries with professionalism
  • Strong attention to detail and proficiency in complex transactions
  • Committed to high customer satisfaction and trust
  • Confident in delivering exceptional service for the success of financial institutions.

Dubai Airports

Dubai Airports
Dubai
  • I am experienced in attaching bag tags and how to check in passengers
  • Besides, I gave an essential information about airlines and airports to passengers
  • I got a chance to help crews to check passports and boarding passes, checked seats and number of passengers and called for boarding and made final calls for flights
  • In check-in week, I was assigned to advise and serve passengers at self-check-in machine
  • Attended career fairs, exhibitions, and recruitment-driven events to generate business contacts.

Prime medical centre

customer service, cashier
Dubai
09.2023 - Current


  • I have extensive experience in customer service, particularly in a healthcare setting, where I assisted with patient registration and addressed their concerns. I have developed strong communication skills and the ability to handle a wide range of emotions and moods, ensuring a positive experience for each individual. My role allowed me to gain valuable insights into helping people throughout their day, making them feel heard and supported. I am skilled at managing challenging situations with patience and empathy, always striving to provide excellent service.
  • I have built strong relationships with child patients, providing support and companionship to ensure their comfort. As a certified mental health life coach, I have the ability to guide and support people throughout their daily challenges, helping them manage their emotions and improve their well-being. My role has allowed me to develop excellent communication skills and the ability to handle a wide range of moods, always with patience and empathy.
  • In my role as a cashier, I developed strong customer service skills while efficiently handling transactions and managing cash flow. I was responsible for accurately processing payments, providing excellent service to customers, and addressing any inquiries or concerns they had. This experience enhanced my ability to work in a fast-paced environment while maintaining attention to detail and ensuring a positive shopping experience for each customer. Additionally, I learned to effectively communicate with a diverse range of individuals, further honing my interpersonal skills."


Perosnal trainer ,

enhance fitness, gymnation
dubai
01.2022 - 01.2023

As a personal trainer, I have helped individuals achieve their best physical shape and become the best version of themselves, both physically and mentally. I design personalized workout plans tailored to each client’s needs and fitness levels, providing motivation, guidance, and accountability throughout their fitness journey. My role has allowed me to build strong, trusting relationships with clients and support them in overcoming obstacles, whether physical or mental. I focus on creating a positive and encouraging environment that inspires clients to push their limits and reach their goals."

Education

Bachelor Degree of International Business -

Canadian University
01.2023 -

High School - undefined

Al Mawakeb Alkhawaneej School
01.2019 - 12.2022

Diploma - Mental Health.

-

ISSA Certified Personal Trainer

Gymnation

Skills

  • Strong Interpersonal Skills with Children: I excel at building rapport with child patients, creating a safe and supportive environment that encourages them to express their feelings and concerns
  • Quick Learner: I adapt rapidly to new situations and concepts, allowing me to acquire new skills and knowledge efficiently
  • Effective Written Communication: I am skilled in writing clear and professional letters and emails, ensuring effective communication with patients, families, and colleagues
  • Artistic Skills: My drawing abilities enable me to create engaging and relatable visuals, which can help in communicating ideas or easing anxieties, particularly with children
  • Computer Proficiency: I have strong computer skills, including proficiency in various software applications, which aids in managing patient information and communications effectively
  • Mental Health Support: I am dedicated to helping individuals navigate their mental health challenges, providing empathetic support and practical strategies to improve their well-being
  • Emotional Intelligence: I possess a high level of emotional intelligence, allowing me to understand and respond to the emotions of others effectively
  • Relationship Building: I have a natural ability to build strong relationships with clients, patients, and colleagues, fostering trust and collaboration
  • Mental Health Awareness: My background in mental health gives me a deep understanding of common mental health challenges, allowing me to provide informed support
  • Empathy & Understanding: I approach each interaction with empathy, ensuring that others feel heard and understood in a non-judgmental space
  • Active Listening: I prioritize active listening to fully understand others' concerns, enabling me to respond appropriately and address their needs effectively
  • Good Communication Skills: I excel in both verbal and written communication, enabling me to connect effectively with people of all ages and backgrounds, ensuring clear and positive interactions
  • Stress Management Techniques: I am skilled in teaching stress management techniques to help individuals cope with life's pressures and find balance
  • Understanding of Psychopathology: My education and training include a strong understanding of various psychological conditions and how to support those experiencing them
  • Child and Adolescent Therapy: I have experience in providing support to children and adolescents, helping them navigate emotional and developmental challenges
  • Depression Treatment: I am knowledgeable about strategies for supporting individuals dealing with depression, offering tools and guidance for improved mental health
  • Anger Management Techniques: I help individuals develop strategies to manage anger effectively, improving their emotional regulation skills
  • Body Composition Analysis: As a fitness coach, I am skilled in assessing body composition and tailoring fitness plans to meet individual goals
  • Weightlifting Instruction: I provide guidance on proper weightlifting techniques to ensure safety and effective strength building
  • Strength Development: I design training programs that focus on building strength and endurance, helping clients reach their physical fitness goals
  • Personalized Coaching: I create tailored coaching plans that address each client's unique needs and goals, ensuring a personalized approach to fitness and wellness
  • Patient Listening: I am a patient listener, giving people the time and space they need to share their thoughts and feelings
  • Goal-Setting Assistance: I assist individuals in setting achievable goals, helping them stay motivated and focused on their progress
  • Time Management: I am adept at managing time effectively, ensuring tasks are completed efficiently and deadlines are met
  • Workout Planning Advice: I provide well-rounded workout plans and advice that align with clients' goals, ensuring they reach their fitness milestones safely and effectively

Languages

English Fluent
Arabic Fluent
Intermediate Chinese

Timeline

Prime medical centre

customer service, cashier
09.2023 - Current

Bachelor Degree of International Business -

Canadian University
01.2023 -

Perosnal trainer ,

enhance fitness, gymnation
01.2022 - 01.2023

High School - undefined

Al Mawakeb Alkhawaneej School
01.2019 - 12.2022

NBD Bank costumer service & teller

NBD Bank

Dubai Airports

Dubai Airports

Diploma - Mental Health.

-

ISSA Certified Personal Trainer

Gymnation
Waad Albastaki