Waad Ali
Summary
I has an unyielding desire to achieve a high standard of work in everything. I'm extremely confident, reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships. I'm seeking a challenging position that will unitize my skills and experience to it's full potential.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Zain Telecommunication Company ,Sudan
02.2022 - 04.2023
Tasks:
- Mange large amount of inbound and outbound calls in a timely manner .
- Providing outstanding customer service by Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Acknowledging and resolving customer complains.
- Communicating and coordinating with colleagues as necessary.
- Taking part in training and attending conference to expand knowledge of the company and products .
Education
Bachelor of Science - Business Administration And Management
Sudan International University
Khartoum, Sudan03.2023
Skills
- Excellent Communication skills
- Smart appearance and presentable
- Technical knowledge
- Multitasking
- Calm under pressure
- Strong time management
- Empathy
- Quick learning
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Zain Telecommunication Company ,Sudan
02.2022 - 04.2023
Bachelor of Science - Business Administration And Management
Sudan International University
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