Waad Elamin
Dubai
Summary
Detail-oriented and customer-focused professional with Two years of experience in call center environments. Adept at handling high call volumes while maintaining exceptional service standards. Seeking to leverage proven communication and problem-solving skills to contribute effectively to a customer service team.
Overview
2
2
years of professional experience
Work History
Outbound Call Center Agent
Zain Telecom Company
2021.03 - 2023.04
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Enhanced team performance with consistent attainment of individual and group targets.
Education
BBA - Managment
Ahfad University For Woman
Sudan12.2020
Skills
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Proficient in CRM software and call center systems.
- Exceptional problem-solving and conflict resolution abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Fluent in English and Arabic.
- CRM Software.
- Persuasion techniques.
- Call Routing.
Timeline
Outbound Call Center Agent
Zain Telecom Company
2021.03 - 2023.04
BBA - Managment
Ahfad University For Woman
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