Summary
Overview
Work History
Education
Skills
Certification
Home
Personal Information
Communication Skills
Languages
Timeline
Generic

Waddaha Ali

Sharjah

Summary

Attentive, diligent, energetic, resilient and customer oriented with exceptional organization skills and strong interpersonal communication ability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacist in charge

Pharmacyna llc
Dubai, United Arab Emirates
09.2021 - 03.2024
  • Company Overview: Medical Store
  • Part time
  • Medical Store

Customer service representative

Tafaseel Business Services
Dubai, United Arab Emirates
10.2023 - 03.2024
  • Company Overview: Tabby project
  • Handling incoming and outgoing calls, responding to customer's emails and chats, and follow up when necessary
  • Research, identify, and resolve customer's complaints/queries
  • Identify and escalate issues to supervisors and responsible departments
  • Provide service information to customers
  • Research required information using available resources
  • Document all call information according to standard operating procedures
  • Safeguard confidential information and documents
  • Respond to changes positively (technical advancements as well as organizational changes)
  • Act safely and in an environmentally friendly way
  • Tabby project

Retail Pharmacist

Dahab Pharmacy
Khartoum north, Sudan
08.2019 - 09.2020

Retail pharmacist in charge

Gold care pharmacy
Khartoum north, Sudan
02.2017 - 04.2019

Education

bachelor of pharmacy -

Ahfad University for women
Omdurman
04.2016

Basic clinical pharmacy course -

Misr International Academy
06.2015

Industrial training -

Wafra-pharma laboratories
omdurman
05.2015

Work shop in rational use of medicines -

Waddaha Mohamed Ali
12.2013

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)

Certification

  • MOH License, Ministry of Health and Prevention, 20/10/21, Current, United Arab Emirates
  • Certificate of Full Registration, Sudan Medical Council, 29/04/18, Current, Khartoum, Sudan

Home

Sharjah, Sharjah, Sharjah

Personal Information

  • Date of Birth: 12/08/93
  • Gender: Female
  • Nationality: Sudanese

Communication Skills

  • Excellent communication and active listening skills.
  • Ability to hear and understand what others are saying, and oral expression skills that allow me to explain a complicated topic in a simple way that they can understand.
  • Ability to work with different nationalities.
  • Self-motivated.
  • Team-work skills.
  • Passionate and committed.

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer service representative

Tafaseel Business Services
10.2023 - 03.2024

Pharmacist in charge

Pharmacyna llc
09.2021 - 03.2024

Retail Pharmacist

Dahab Pharmacy
08.2019 - 09.2020

Retail pharmacist in charge

Gold care pharmacy
02.2017 - 04.2019

bachelor of pharmacy -

Ahfad University for women

Basic clinical pharmacy course -

Misr International Academy

Industrial training -

Wafra-pharma laboratories

Work shop in rational use of medicines -

Waddaha Mohamed Ali
Waddaha Ali