Attentive, diligent, energetic, resilient and customer oriented with exceptional organization skills and strong interpersonal communication ability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacist in charge
Pharmacyna llc
Dubai, United Arab Emirates
09.2021 - 03.2024
Company Overview: Medical Store
Part time
Medical Store
Customer service representative
Tafaseel Business Services
Dubai, United Arab Emirates
10.2023 - 03.2024
Company Overview: Tabby project
Handling incoming and outgoing calls, responding to customer's emails and chats, and follow up when necessary
Research, identify, and resolve customer's complaints/queries
Identify and escalate issues to supervisors and responsible departments
Provide service information to customers
Research required information using available resources
Document all call information according to standard operating procedures
Safeguard confidential information and documents
Respond to changes positively (technical advancements as well as organizational changes)
Act safely and in an environmentally friendly way
Tabby project
Retail Pharmacist
Dahab Pharmacy
Khartoum north, Sudan
08.2019 - 09.2020
Retail pharmacist in charge
Gold care pharmacy
Khartoum north, Sudan
02.2017 - 04.2019
Education
bachelor of pharmacy -
Ahfad University for women
Omdurman
04.2016
Basic clinical pharmacy course -
Misr International Academy
06.2015
Industrial training -
Wafra-pharma laboratories
omdurman
05.2015
Work shop in rational use of medicines -
Waddaha Mohamed Ali
12.2013
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Certification
MOH License, Ministry of Health and Prevention, 20/10/21, Current, United Arab Emirates
Certificate of Full Registration, Sudan Medical Council, 29/04/18, Current, Khartoum, Sudan
Home
Sharjah, Sharjah, Sharjah
Personal Information
Date of Birth: 12/08/93
Gender: Female
Nationality: Sudanese
Communication Skills
Excellent communication and active listening skills.
Ability to hear and understand what others are saying, and oral expression skills that allow me to explain a complicated topic in a simple way that they can understand.