WADHHA ALHAJERI

• Led team to deliver top-quality service and achieve company targets.
• Met health and safety guidelines to maintain compliant working environments.
• Handled guest complaints to protect brand reputation.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Improved team performance by conducting reviews and KPI data analysis.
• Adhered to company policies and brand standards to support outstanding guest experiences.
• Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.

* Interacted and built collaborative relationships with marketing, sales and operations staff.

• Compiled various reports relating to budgets, expenses and payroll for review.
• Addressed and resolved customer disputes to support favorable collection rates.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Performed customer credit checks and advised on credit limit adjustments.

• Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
• Generated new leads and opportunities to maximise revenue.
• Promoted goods to clients using proven sales techniques for profitable results.
• Created positive, warm and welcoming atmosphere by greeting clients and answering product questions.