Wadzanai Georginah Matope

Responsible for managing the human, financial, and structural resources of the Dubai Evangelical Church Centre which included:

• Improved DECC staff' welfare by implementing transparent administrator and staff relationship and fostering good working relationships. Regular conversations between team members cultivated greater efficiency in work output through a more organized office.
• The team implemented modern paperless office in managing leave and petty expenses. I was challenged to increase efficiency with use of less paper and excelled in this transition through use of WhatsApp communication channels and fully utilizing MS Excel and Xero applications.
• Excelled in managing accurate human resource database for all Evangelical Church in Dubai visa holders which consisted of 200 people and utilized MS Excel to ensure all DECC visa holders were 100% compliant.
• Managed the finances of DECC and presented monthly financial reports to the DECC Committee. During COVID-19 pandemic, successfully implemented a paper-less office and producing high-quality documents, spreadsheets and presentations.
• Successfully coordinated general operation of the building ensuring cleanliness, readiness, and environmental control of all events taking place on the premises- making regular checks and investigation of all areas. Provided monthly financial reporting to the DECC Committee
• Ensured that building users fully complied with regulations set forth in the DECC Handbook in terms of building use involving regular calls and updates on compliancy needs.
• Effectively managed incoming and outgoing mail to maximize efficiency when working from the office.

After promotion from reception key responsibilities included:

• General admin support for over 150 of Service Centre technicians and workshop staff in processing of visas, medical insurance, occupational health testing and bank queries.
• Ensuring the service center is compliant with civil defense regulations such as health and safety, fire and environmental regulations
• Handling of all HR related matters in the Service Centre including payroll, leave processing and employee well-being.
• Maintenance of the filing, printing, compiling, and reporting of after sales data to be used by the team internally and reports sent to auditors externally
• Ensuring purchases of consumables required in the workshop and the reception are provided according to company needs
• Liaison between the Service Centre and suppliers as well as ensuring accurate maintenance of supplier and manufacturer contact lists
• Maintenance of payment records as well as monitoring transactions to be in line with company requirements.
• Assisting the National After Sales Manager in the general upkeep and management of the building and its' resources
• Weekly external communication with the Audi Volkswagen Middle East (AVME), regarding staff training and coordination of audits.
• Internal communication with the different Group functions in the company such as Finance, IT and HR in relation to employee requests.

• Attending to phone calls and both internal and external inquiries in a professional manner.
• Liaison between customers and service advisors
• Planning and scheduling of service appointments and subsequent car pick-ups.
• Ensuring customer requests are met and office documents are kept up to date
• Advanced use of MS Office applications.
• First point of contact for new and existing customers.
• Reduced waiting times through effective time and resource management.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Tracked daily activities and important metrics with spreadsheets.
• Answered and helped resolve enquiries from clients, vendors and general public.

• For luxury shoe franchise in Dubai, achievements in this role have included:
• Delivery of high quality customer service.
• Meeting and exceeding monthly sales targets
• Effective communication with customers and Birkenstock team.
• Handling of cash receipts and operation of POS system (Navision)
• Highest sales achieved in branch, (Jan and Feb 2016).
• High conversion rate of walk-in customers into sales.
• Operated cash registers with accuracy and processed cash and card transactions.
• Explained product benefits maximizing customer engagement while driving sales.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

• Communicating and working closely with the Managing Director.
• Attending to phone calls and both internal and external inquiries in a professional manner
• Planning and scheduling of conference facilities, meetings and appointments.
• Ensuring office is well organized, filing arranged and confidential documents properly maintained
• Advanced use of MS Office applications.
• Preparation of official letters, drafting of minutes and internal memos.

Trained in:

• Exchange Control and Payments- I was exposed to the computing and the recording of the issuance of foreign payments and imports and issuing CD1s and CD3s
• Compliance Desk- Involved in the process of opening corporate accounts and in the maintenance of compliance systems such as remediation and using the bank’s internal system to keep track of accounts
• Portfolio Administration as a Credit Manager’s Assistant- I sharpened my skills in sales pitching, complaint and query resolution, accounting, planning, excess reporting, interim and annual reviews, security perfection and facility letter documentation and authorizations of payments
• Cash and Trade- This was the business side of the bank where I got involved with Cash Management, Trade products, electronic banking and Pipeline Reporting
• Treasury- Where I was trained on making Treasury sales, Middle and Back office (Operations), Liquidity Management and Market Making
  Credit Origination- Is where I prepared and submitted quality credit proposals, made submissions to the New business Committee and learnt about credit risk exposure