Wael Al-Debs
Dubai,United Arab Emirates
Summary
Accomplished IT professional with extensive expertise in setting up and maintaining hardware and software systems, troubleshooting issues across software, hardware, and networks, and providing remote IT support. Demonstrates strong skills in diagnosing PC errors, installing and configuring software, and upgrading systems. Proficient in MS Office products, MS Project, and MS Access with excellent presentation skills and a proven ability to work under pressure. Adept at managing customer expectations with an excellent telephone manner and strong customer service skills. Experienced in legal document interpretation, power of attorney administration, court depositions handling, and contract authenticating. Committed to leveraging technical support capabilities to enhance organisational efficiency while pursuing opportunities for professional growth.
Experienced Notary Public with keen eye for accuracy and legal precision. Facilitated seamless property transactions and legal document authentications, ensuring compliance and mitigating risks. Known for transforming complex legal procedures into straightforward, client-friendly processes.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations manager
Darlukman Translation services(Dubai Court center)
Dubai, Dubai
02.2022 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Devised operational policies for regulatory compliance and best practices adherence.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Analysed documents for authenticity, ensuring client compliance with legal procedures.
- Administered estate planning documents such as power attorney forms resulting in secure financial futures for clients.
- Verified identities of signatories in document signings to prevent fraudulent activities.
- Collaborated closely with solicitors and other legal professionals to ensure seamless handling of diverse cases.
- Followed procedure to perform legal functions successfully.
- Created legal documents and contracts for official use.
- Protected clients' interests when providing legal advice.
- Investigated cases to reach resolution or conclusion.
- Resolved disputes as independent and objective party.
- Maintained up-to-date knowledge on changing legal regulations relevant to notary practice.
- Notarised power of attorney documents, instilling confidence in clients' legal affairs.
Operation Manager
VFS Global
Dubai, Dubai
01.2017 - 01.2022
- Company Overview: Dubai Court project
- Managing the front desk staff
- Preparing staff shift schedule
- Connecting with Dubai Court Management for any issue in the floor
- Preparing weekly report for the management
- Helping the customer in the floor
- Preparing daily center counts budget
- Preparing monthly center requirement from grocery and stationary
- Preparing Q-System report for the management
- Verifying the cash collection with the staff and the accountant
- Given training for the staff in all the system
- Adding new value added services to the center
- Dubai Court project
Helpdesk Supervisor
Ministry of Labour
Dubai, Dubai
01.2014 - 12.2016
- Assigning daily work to all staffs
- Maintaining service level at consistent level by developing, managing operational standards
- Checking all help desk operations so as to give better services to customers
- Cross checking work, if completing as per assignment
- Providing proper training to sub-staff members
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Monitor and test fixes to ensure problems have been adequately resolved.
- Track and analyze trends in Help Desk requests and generate statistical reports.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Keeping customers updated as to progress.
Helpdesk Officer
DU Telecom
Dubai, Dubai
01.2013 - 12.2014
- Providing technical support over the phone to all DU users.
- Handling incoming incidents via the phone / e-mail promptly and effectively.
- Diagnosing and resolving a wide range of technical issues over the phone.
- Take ownership of a call and seeing it through to closure.
- Escalating calls and issues where necessary to senior managers & team leaders.
- Ensuring that all call details are captured and entered in the logging software.
- Answering & responding to all calls & requests within agreed time scales.
- Provide troubleshooting and configuration support for clients applications environment.
- Keeping clients informed for new DU offers.
Sales Executive
Salem Al-Shuabi Jewelry
Dubai, Dubai
01.2011 - 12.2013
- Ensured proper presentation, organization, storing and replenishment of stock
- Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose.
- Executed daily/weekly/monthly sales goals
- Attended product training classes and seminars and participated in pre-selling drives to maximize sales
- Devised strategic plans to increase employee sales goal by utilizing Client portal, maintaining customer relationships and setting personal employee sales goals.
- Maintained professional relationship and attitude with clients and coworkers.
Education
Business Administration - Business Administration
Damascus University
01.2011 - 01.2015
Skills
- Setting up and maintaining hardware and software systems
- Troubleshooting software issues
- Troubleshooting hardware issues
- Troubleshooting network issues
- Diagnosing PC errors
- Providing technical support
- Installing PC software
- Configuring PC software
- Upgrading PC software
- Remote IT support
- MS Office products
- MS Project
- MS Access
- Good presentation skills
- Teamwork
- Ability to work under pressure
- Excellent telephone manner
- Customer service skills
- Managing customer's expectations
- Power of attorney administration
- Court depositions handling
- Contract authenticating
- Legal document interpretation
Certification
- British Council, Dubai, Dubai, United Arab Emirates, IELTS, 01/01/11
- International Cambridge College, Dubai, Dubai, United Arab Emirates, Project Manager Professional, 01/01/15, 12/31/18
Custom
True
Personal Information
Marital status: Married
Timeline
Operations manager
Darlukman Translation services(Dubai Court center)
02.2022 - Current
Operation Manager
VFS Global
01.2017 - 01.2022
Helpdesk Supervisor
Ministry of Labour
01.2014 - 12.2016
Helpdesk Officer
DU Telecom
01.2013 - 12.2014
Sales Executive
Salem Al-Shuabi Jewelry
01.2011 - 12.2013
Business Administration - Business Administration
Damascus University
01.2011 - 01.2015
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