Wael Bouraoui

• Responsible for supervising daily restaurant operations, ensuring excellent customer service, supporting staff, and maintaining quality and cleanliness standards. Leads the team to achieve sales goals, handles customer concerns, and assists in training new employees. Ensures smooth workflow during shifts and coordinates with management to improve performance.

• Responsible for training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints.

• Assist with the management of daily operations, oversee staff, ensure customer satisfaction, maintain quality standards, and contribute to the achievement of business goals.

• To be responsible and accountable for the operational running of their area of responsibility
• This will include managing a team of servers and casual staff
• Ensuring colleagues work together and are delivering good customer experience according to company policies, procedures, programs, and performance standards.

• Ensure passenger safety, provide excellent customer service, assist within-flight services, and handle emergency situations.

• Supervise teams, coordinate projects, ensure smooth operations, Assist with advertising campaigns.