Wael Sider
Amman/ Dubai
Summary
ERP Technical Supervisor and Team Lead with a solid Computer Science background and extensive hands‑on experience in ERP implementation, troubleshooting, and technical support. Demonstrated success in guiding technical teams, overseeing system rollouts, and maintaining smooth business operations. Proficient in SQL, network infrastructure, and system integration, with a strong emphasis on problem‑solving, performance tuning, and delivering scalable, reliable IT solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
ERP Technical Supervisor / Sr. IT Tech. Team Lead
HorizonSoft (Afaq) Programming & Software
Amman
2024.03 - Current
- Lead a technical team responsible for ERP system support, maintenance, and performance optimization.
- Manage full ERP implementation cycles including installation, configuration, testing, and go‑live.
- Optimize SQL queries, stored procedures, and database structures to improve system efficiency.
- Troubleshoot complex ERP and infrastructure issues, reducing downtime and enhancing reliability.
- Oversee network setup, security configurations, and system integrations for secure ERP operations.
- Collaborate with business stakeholders to align ERP workflows with operational requirements.
Senior IT Technician & Technical Support
HorizonSoft (Afaq) Programming & Software
Amman
2022.02 - 2024.02
- Provided advanced technical support for hardware, software, and network systems across multiple departments.
- Installed and configured operating systems, applications, servers, and network devices.
- Led IT support initiatives, ensuring SLA‑driven resolution of technical issues and user requests.
- Supported ERP‑related technical tasks including system connectivity, database checks, and user troubleshooting.
- Performed diagnostics, repairs, and preventative maintenance on IT equipment and infrastructure.
- Assisted in IT infrastructure upgrades, system deployments, and office technology expansions.
Education
Bachelor’s Degree - Computer Science
ZUJ - Zaytoonah University
Amman 2014.01 - 2018.01
Skills
- ERP Systems Implementation & Support
- Technical Troubleshooting
- Team Leadership & Mentoring
- SQL Development & Database Management
- Network Configuration & Administration
- System Installation & Deployment
- ERP Systems: SAP
- Database: SQL Server, MySQL
- Networking: TCP/IP, DNS, DHCP, LAN/WAN
- SSMS
LANGUAGES
Arabic - Native or Bilingual Proficiency
English - Limited Working Proficiency
Timeline
ERP Technical Supervisor / Sr. IT Tech. Team Lead
HorizonSoft (Afaq) Programming & Software
2024.03 - Current
Senior IT Technician & Technical Support
HorizonSoft (Afaq) Programming & Software
2022.02 - 2024.02
Bachelor’s Degree - Computer Science
ZUJ - Zaytoonah University
2014.01 - 2018.01