Summary
Overview
Work history
Education
Skills
PERSONAL INFORMATION
Timeline
Generic
WAEL. W W H A S A N

WAEL. W W H A S A N

Sharjah,SH

Summary

Accomplished Public Relations Officer with extensive experience in government relations and strategic communication within the safety and security industry. Skilled in building and maintaining productive relationships with clients, regulatory authorities, and stakeholders, particularly in projects involving fire alarm systems, firefighting equipment, and safety compliance. Recognized for strong negotiation, client servicing, and communication skills, as well as exceptional time management and attention to detail. Proficient in Microsoft Office and web content management systems, with a proven ability to manage documentation, and support organizational objectives through effective communication strategies. Committed to innovation, professionalism, and continuous improvement in all aspects of public relations and safety communication.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

PUBLIC RELATIONS OFFICER

AL ARABIA SAFETY & SECURITY LLC - JUMA AL MAJID HOLDING GROUP
2017.01 - 2025.11
  • Processing of civil defence contract and certificate for Dubai and all northern Emirates for the company clients.
  • Following up and updating all the requirements of civil defence as per UAE laws.
  • Diligently liaised between the company and governmental entities (i.e. Economic Department, Municipality, Chamber of Commerce, Ministry of Finance & Industries, and more)
  • Proactively managed the issuance of Entry Visa, Residency, Family visa, along with Cancellations, Establishment Cards, License Updates, Work Permits, Payments, Labor Contracts, Renewals and more
  • Dealt with Government official smart apps, e-dirham, e-Government applications etc.
  • Diligently prepared, filled and submitted required via e-Channels or in person as per requirement
  • Kept up to date on any changes or amendments to the prevailing laws/rules/regulations, including changes in forms/formats, and other procedures
  • Maintained accurate records/database for all provided services
  • Acted within specified TAT
  • Maintained up-to-date knowledge of industry trends, tailoring PR strategies accordingly.

CUSTOMER SERVICE AGENT

AL HUDA CAR RENTAL AGENCY
2016.01 - 2017.01
  • Utilised product knowledge to provide accurate information to customers.
  • Ensured smooth transactions with detailed record keeping.
  • Coordinated with team members for superior customer service delivery.

HELP DESK OFFICER: PATIENT AFFAIRS DEPARTMENT

AIN AL KHALEEJ HOSPITAL
2015.01 - 2016.01
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Handled sensitive information with discretion and professionalism.
  • Provided customer service to improve overall visitor experience.

CUSTOMER SERVICE OFFICER

HAWAJES RETAILS
Al Ain City, Abu Dhabi
2013.01 - 2014.01
  • Promoted a welcoming atmosphere, leading to increased return customers.
  • Followed company guidelines to ensure consistent quality of service.
  • Collaborated closely with team members to provide seamless service experience.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Handled multi-line phone system to facilitate timely response to inquiries.

Education

Tourism Certificate - Tourism

International Training Academy (ITA)
Al Ain
2012.01 - 2013.01

Some College (No Degree) -

United Arab Emirates University
Al Ain
2008.01 - 2011.01

Skills

  • Government Relations
  • Data Entry and attention to details
  • Time management
  • Web content management
  • Persuasive negotiator
  • Client servicing
  • Creativity and innovation
  • Communications
  • Microsoft Office
  • Strategic communication

PERSONAL INFORMATION

Languages: Arabic
Native
English
Upper intermediate

Timeline

PUBLIC RELATIONS OFFICER

AL ARABIA SAFETY & SECURITY LLC - JUMA AL MAJID HOLDING GROUP
2017.01 - 2025.11

CUSTOMER SERVICE AGENT

AL HUDA CAR RENTAL AGENCY
2016.01 - 2017.01

HELP DESK OFFICER: PATIENT AFFAIRS DEPARTMENT

AIN AL KHALEEJ HOSPITAL
2015.01 - 2016.01

CUSTOMER SERVICE OFFICER

HAWAJES RETAILS
2013.01 - 2014.01

Tourism Certificate - Tourism

International Training Academy (ITA)
2012.01 - 2013.01

Some College (No Degree) -

United Arab Emirates University
2008.01 - 2011.01
WAEL. W W H A S A N