Wafae Saada
Dubai
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Patient Relations Coordinator
Westminster Ortho med clinic
Dubai
02.2019 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Used (Insta Practo) to schedule appointments.
- Explained plans for treatment and payment options.
- Compiled and reviewed medical charts.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Delivered services to customer locations within specific timeframes.
Catering Sales Coordinator
Alfawhara Group of Hotels
Dubai
02.2017 - 01.2019
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Delegated daily tasks to over [100] employees to provide development opportunities.
- Maintained store equipment, printers and fax machines.
- Initiated service consultations with customers by questioning to learn customer needs and preferences.
Front End Supervisor
Sun & Sands Group Of Hotel
Dubai
01.2013 - 12.2016
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Designed employee work schedules to address complete operational needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered customer telephone calls promptly and appropriately handled needs.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted at front desk when and handled purchases at gift shop.
Personal Assistant
Sbevel
Fes
01.2007 - 12.2012
- Used discretion when handling confidential information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Organized and attended meetings and compiled related documents and reports.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Education
High School Diploma -
Prince Molay Rashid
Fes Morocco 04.2001 -
GED -
EFIGEL Institute
Fes Morocco 09.2008 - 07.2010
Skills
Document filing
Medical insurance
Appointment Scheduling
Insurance verifying
Payment collection
System updates
Organization and Time Management
Problem-Solving
Excellent Communication
Maintenance and Repair
Cultural Awareness
Data Entry
Coding understanding
Additional Information
Drive License with Own car
Timeline
Patient Relations Coordinator
Westminster Ortho med clinic
02.2019 - Current
Catering Sales Coordinator
Alfawhara Group of Hotels
02.2017 - 01.2019
Front End Supervisor
Sun & Sands Group Of Hotel
01.2013 - 12.2016
GED -
EFIGEL Institute
09.2008 - 07.2010
Personal Assistant
Sbevel
01.2007 - 12.2012
High School Diploma -
Prince Molay Rashid
04.2001 -