WAHID ALI
Dubai
Summary
Dynamic professional with extensive experience in healthcare customer service and emergency medical support, notably at Aster DM Healthcare. Excelled in customer satisfaction, problem resolution, and team collaboration, enhancing workflow efficiency and patient care. Skilled in customer relations and advanced life support, achieving positive outcomes in high-stakes environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Aster DM Healthcare
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Register the patients and inform about their the insurance polices and coverage.
Health Care Assistant
Aster DM Healthcare
02.2021 - 03.2023
- Documented patient information and care activities in electronic health record.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Consumable indent for department, store and issued.
- Regular medicine indent and store.
- IP billing order enter and submit to account.
- Response the email communication.
- Participate with other departmental activities.
Advanced EMT
HEALTHCITY HOSPITAL
02.2019 - 04.2019
- Responded efficiently to a wide variety of medical emergencies by utilizing advanced clinical decision-making skills.
- Enhanced patient care by providing advanced life support and administering medications in emergency situations.
Education
Diploma in Elementary Education (D.El.Ed.) - Elementary Education
STATE COUNCIL OF EDUCATIONAL RESEARCH AND TRAINING
ASSAM12-2019
EMERGENCY MEDICAL TECHNICIAN - Emergency Management
APOLLO MEDSKILLS
ASSAM, INDIA11-2019
Bachelor of Arts - Education
DIBRUGARH UNIVERSITY
ASSAM07-2018
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION - Computer And Information Systems
IT LIT COMPUTER EDUCATION ACADEMY
ASSAM, INDIA12-2015
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
- Product knowledge
- Quality assurance
- Employee management
- Safety regulations
- Computer skills
- Customer relations
OUTDOOR PAYING
CRICKET, MARATHON
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Nepali
Beginner (A1)
Arabic
Beginner (A1)
Timeline
Customer Service Associate
Aster DM Healthcare
09.2023 - Current
Health Care Assistant
Aster DM Healthcare
02.2021 - 03.2023
Advanced EMT
HEALTHCITY HOSPITAL
02.2019 - 04.2019
Diploma in Elementary Education (D.El.Ed.) - Elementary Education
STATE COUNCIL OF EDUCATIONAL RESEARCH AND TRAINING
EMERGENCY MEDICAL TECHNICIAN - Emergency Management
APOLLO MEDSKILLS
Bachelor of Arts - Education
DIBRUGARH UNIVERSITY
POST GRADUATE DIPLOMA IN COMPUTER APPLICATION - Computer And Information Systems
IT LIT COMPUTER EDUCATION ACADEMY
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