WAHID GHARE

• Advanced troubleshooting and analysis in hardware, software, and network systems, including Windows and MAC OS support
• Includes MS Office, Networking DHCP, IP address IPV4 and IPV6, Raid Creation, Storage Management, email systems and Routing and assigning protocols.
• Networking support for LAN, WAN environments
• Troubleshooting skills, with a strong focus on root cause analysis and effective problem resolution
• Remote Assistance for Critical Account Troubleshooting and installation

• Managing incoming tickets: Responsible for managing incoming tickets related to operational issues, incidents, or service requests
• This could have involved assigning tickets to team members, prioritizing tickets based on urgency or impact, and ensuring that tickets were resolved within established SLAs

:- Managing incoming tickets: You would have been responsible for managing incoming tickets related to operational issues, incidents, or service requests. This could have involved assigning tickets to team members, prioritizing tickets based on urgency or impact, and ensuring that tickets were resolved within established SLAs.

:- Trigger error and issues: Clients application triggering error and issues, resolving the triggers via remote in while having strong appealing communication. . Communications: Strong communicational approach while connecting.
:- Documenting solutions: You would have been responsible for documenting solutions to issues, either through knowledge base