Wai Phyoe Oo
Abu Dhabi,AZ
Summary
Motivated Hotel Lexus with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable Hotel Lexus bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
F & B Waiter
Hotel Lexus
08.2021 - 11.2023
- Greeted and seated guests, providing menus promptly and assisting with menu inquiries.
- Took accurate food and beverage orders, ensuring special requests were communicated effectively to the kitchen.
- Delivered orders promptly to tables, maintaining a professional and friendly demeanor.
- Upsold menu items and promoted specials to enhance guest experience and increase revenue.
- Handled guest inquiries, complaints, and feedback professionally and efficiently.
- Maintained cleanliness and organization of dining area, including tables, chairs, and service stations.
- Assisted with closing duties, including cleaning and restocking, ensuring readiness for the next shift.
Cashier
29 Jewellery
01.2020 - 07.2021
Efficiently processed customer transactions, including cash, credit,and mobile payments.
Balanced cash register at the beginning and end of each shift, reconciling discrepancies.
Provided courteous and prompt customer service, addressing inquiries and resolving issues.
Maintained cleanliness and organization of the cashier area to ensure a welcoming environment.
Education
No Degree - Physics
Mandalar University
MandalalyHigh School Diploma -
Sayar Ye LCCI Training Academy
Mandalay01.2024
No Degree - FOOD & BEVERAGE Management Course
Myanmar Hospitality Institute
YANGON06.2021
Skills
- Food inspection
- Food safety understanding
- Menu Recommendations
- Hospitality Communication
- Customer Service Excellence
- Team Collaboration
- Multitasking
- Attention to Detail
- Microsoft Office Proficiency
- Time Management
- Problem-Solving Skills
Certification
- Certified Waiter, Hotel Lexus - 15 Aug2021-30 Nov 2023
Languages
English
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteHybridRemoteTimeline
F & B Waiter
Hotel Lexus
08.2021 - 11.2023
Cashier
29 Jewellery
01.2020 - 07.2021
No Degree - Physics
Mandalar University
High School Diploma -
Sayar Ye LCCI Training Academy
No Degree - FOOD & BEVERAGE Management Course
Myanmar Hospitality Institute
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