Wajhi Bilgrami
Dubai,UAE
Summary
Dynamic professional with a background in Psychology and Marketing, currently advancing expertise with a Master's in Business Psychology. Skilled in leveraging psychological principles to enhance workplace culture and performance. Proven ability to communicate effectively and implement creative solutions in organizational settings.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
HR officer (Remote)
AMAL Counsel
Dubai, UAE
05.2025 - Current
- Manage HR processes including onboarding, offboarding, and preservation of employee records in alignment with organizational regulations.
- Cultivate employee engagement strategies to elevate morale and improve team cohesion.
- Facilitate resolution of employee queries by providing guidance on HR policies, benefits, and remote work challenges.
Category Analyst
HiDubai
Dubai
12.2022 - 04.2025
- Managed daily customer interactions via social media DMs, addressing queries, feedback, and complaints in a timely and professional manner.
- Maintained a high response rate and ensured prompt resolution of customer issues, enhancing overall customer satisfaction.
- Collaborated with internal teams (e.g., sales, logistics, and support) to escalate and resolve complex issues efficiently.
- Monitored and reported recurring customer concerns to improve service delivery and content strategy.
- Ensured brand voice and tone consistency across all customer communications.
- Tracked and analyzed customer interaction data to identify trends and improve engagement strategies.
- Managing Hidubai Category page by using digital tools such as: google analytics and strapi.
- Business data associate: to Perform an extensive market research on various businesses in Dubai by employing various resources or databases available to gather information.
- Employing cold calling in order to ensure the authenticity of any business.
- Assist in Publishing businesses on the hiDubai Platform.
- Quality Assurance Associate: ensuring authenticity of the businesses before it reflects on hidubai website.
- Performing clean-up tasks.
Volunteer
EXPO 2020 Dubai
Dubai
11.2021 - 12.2021
- Volunteered at Eswatini Pavilion as guest service at Expo 2020 Dubai and ensured a welcoming and friendly environment. Awarded with a Memento and Appreciation Letter for my work.
- Skills: Time Management
- Volunteering
- Leadership
- Communication
Marketing Intern
Trusity Technologies
Dubai
09.2021 - 10.2021
- As a Marketing intern worked with the Marketing and Advertising team in all stages of marketing campaigns and promotions. From the initial stage of idea generation to assisting in the final stages of completion.
- Key Skills: Google Analytics, Promotions on Social Media Platforms such as Instagram and Facebook, Digital Marketing such as SEO, Email Marketing, RPR etc.
Coordinator
Step conference
Dubai
03.2018
- Volunteered as a Coordinator, the main role involved assisting guests and ensuring the venue was well equipped with all necessities and requirements.
Education
MSc - Business Psychology
Heriot Watt University
01.2024 - 12.2025
Bachelor of Science (Hons) - Psychology, With Marketing
Middlesex University
Dubai 09.2019 - 08.2022
Skills
- Leadership
- Multitasking abilities
- Group synergy
- Team oversight
- Interpersonal skills
- MS office Applications (Word, Power Point and Excel)
Languages
Hindi
Native
English
Fluent
Certification
Certified Talent Predix Practitioner
Timeline
HR officer (Remote)
AMAL Counsel
05.2025 - Current
MSc - Business Psychology
Heriot Watt University
01.2024 - 12.2025
Category Analyst
HiDubai
12.2022 - 04.2025
Volunteer
EXPO 2020 Dubai
11.2021 - 12.2021
Marketing Intern
Trusity Technologies
09.2021 - 10.2021
Bachelor of Science (Hons) - Psychology, With Marketing
Middlesex University
09.2019 - 08.2022
Coordinator
Step conference
03.2018
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