Wajid Siddique
Dubai
Summary
I believe in loyalty, hard work and taking the best opportunities that’s why I am here to dedicate myself for your company and get myself groom in international market.
Extensive Skills in Customer Services -Supervision -FnB knowledge
Overview
14
14
years of professional experience
Work History
Sales and Marketing Officer
Sky Shine Travel & Tourism
03.2023 - Current
- Developed marketing strategies to enhance brand visibility and market reach.
- Coordinated promotional campaigns to attract new clients and boost sales.
- Managed social media platforms to engage with customers and promote services.
- Collaborated with travel agents to create tailored travel packages for clients.
- Trained junior staff on sales techniques and customer service best practices.
- Conducted market research to identify trends and customer preferences.
- Provided technical advice to customers regarding use of company products and services.
Kitchen Helper
Find Salt Owned by Independent Restaurant
03.2021 - 03.2022
- Managed inventory by restocking supplies and monitoring freshness of ingredients.
- Followed safety and sanitation guidelines to uphold health standards in the kitchen.
- Supported team members during busy service periods to ensure smooth operations.
- Collaborated with staff to prepare meals according to restaurant recipes and standards.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Unloaded deliveries of food and supplies.
- Labeled containers with date before storing food in refrigerators or freezers.
- Organized walk-in coolers and freezers.
- Restocked pantry with nonperishable food items to prevent stock from running low.
Inbound Incharge
Muhanna Travel and Tourism
01.2020 - 02.2021
- Promote and market the business, sometimes to new or niche markets
- Manage budgets and maintain statistical and financial records
- Sell travel products and tour packages
- Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Deal with customer enquiries and aim to meet their expectations
- Provide sales reports to head office
- Implement alternative and innovative ideas for achieving new business
- Meet company directors who advise on strategy and find out about any local issues and future trends
Receptionist
New Black Stone Hotel Dubai
01.2018 - 11.2019
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform all cashier activities
Room Boy
Delmon Palace Hotel
02.2017 - 12.2017
- Enters and prepares the room for cleaning.
- Dusts the room and furniture.
- Replenishes guestroom and bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuums and racks the carpet.
- Checks and secures the rooms.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
- Ensure security of guest rooms and privacy of guests.
- Responsible for the cleanliness and maintained work area.
- Attends to guest calls, guest requests /guest complaints in the area assigned.
- Dubai, UAE
Shift Manager
Fri Chicks Restaurant
06.2016 - 01.2017
- Employee management
- Customer services
- Cash management
- Maintain industry standards
- Restaurant cleaning responsibility
Kitchen Supervisor
Fri Chicks Restaurant
09.2013 - 06.2015
- Employee management
- Responsible of quality food
- Maintain kitchen cost control
- Improve food quality for guest
- Maintain sanitation, health, and safety standards
- Prepare specialty foods such as pizzas, fish and chips, sandwiches
- Verify that prepared food meets requirements for quality and quantity.
- Kitchen cleaning responsibility
Pizza and Salad Chef
Fri Chicks Restaurant
01.2013 - 08.2013
- I know pizza recipe and Russian salad, fruite salad, vegetable salads, as per restaurants standards
Fast Food and Salad Chef
Fri Chicks Restaurant
01.2012 - 12.2012
- I have a good experience in fast food braiding, marinating chicken and 5 type of salads as per restaurant standards and perfect in kitchen cleaning as per hygiene etc.
Education
Diploma - Tourism and Hotel Management
Institute of Tourism and Hospitality Management
01-2012
F.A -
Allama Iqbal Open University
01-2012
MATRIC -
Bise Faisalabad
01-2004
Skills
- Microsoft Office
- Interpersonal Skills
- Listening Skills
- Speaking Skills
- Teamwork
- Opera PMS 5004
- Customer Service
- Personal Grooming
- Excel
- Customer Complaint Handling
- Standard Operational Procedures (SOP)
- HACCP
- Product Safety
- Customer engagement
- Marketing analytics
- Marketing strategy
Personal Information
- Date of Birth: 09/13/88
- Nationality: Pakistani
- Marital Status: Married
- Visa Status: Employment
References
Will Be Furnished On Demand
Languages
- Urdu
- Hindi
- Arabic
- English, Fluent
- Urdu, Native
- Hindi, Fluent
- Arabic, Basic
Training Experiences
- Customer Services Training
- Personal grooming training
- Excel operating training
- Customer complaint handling training
- Standard operational procedures (SOP) training
- HACCP training
- Product safety, best before and quality training
- Fire exit training
Timeline
Sales and Marketing Officer
Sky Shine Travel & Tourism
03.2023 - Current
Kitchen Helper
Find Salt Owned by Independent Restaurant
03.2021 - 03.2022
Inbound Incharge
Muhanna Travel and Tourism
01.2020 - 02.2021
Receptionist
New Black Stone Hotel Dubai
01.2018 - 11.2019
Room Boy
Delmon Palace Hotel
02.2017 - 12.2017
Shift Manager
Fri Chicks Restaurant
06.2016 - 01.2017
Kitchen Supervisor
Fri Chicks Restaurant
09.2013 - 06.2015
Pizza and Salad Chef
Fri Chicks Restaurant
01.2013 - 08.2013
Fast Food and Salad Chef
Fri Chicks Restaurant
01.2012 - 12.2012
Diploma - Tourism and Hotel Management
Institute of Tourism and Hospitality Management
F.A -
Allama Iqbal Open University
MATRIC -
Bise Faisalabad