WALAA RAYA
Dubai
Summary
Visionary team leader adept at orchestrating departmental operations to achieve objectives efficiently. Demonstrated success in aligning personnel with positions to optimize productivity. Proactive and dedicated professional committed to ongoing enhancement of operational processes
Overview
16
16
years of professional experience
Work History
Team Leader
EMAAR | At The Top, Burj Khalifa | Sky Views
09.2021 - Current
- Address guest complaints promptly and provide effective solutions.
- Facilitate coordination among various departments.
- Complete monthly mystery shopper reports for asset evaluation.
- Develop detailed daily shift reports and deployment strategies.
- Supervise daily operations and ensure team efficiency.
- Inspire and motivate team members to reach organizational objectives.
- Assign tasks to team members and oversee their execution.
- Provide training sessions to enhance team members' skills, boosting confidence, product knowledge, and communication abilities.
- Conduct quarterly performance evaluations to assess individual and team progress.
- Contribute to the company's growth by fostering a high-performing team.
Radio Programs Manager
Fuse FM
09.2013 - 09.2020
- Preparation & presentation of the daily morning program "Fuse Day," conducting a three-hour live broadcast.
- Preparation & presentation of the "Nojoom Aldeher" program.
- Training of new presenters.
- Public Relations Manager for the Genies project, overseeing the longest live program.
- Guinness World Records participation on July 25th, 2015: Directed preparation and supervised the talk show, ensuring successful entry into the Guinness Book of Records.
Presenter
Lori Event and Entertainment Group
03.2008 - 08.2013
- Organized festivals, special events, and occasions.
Education
FOCUS Academy
Dubai, United Arab Emirates02.2021
FOCUS Academy
Dubai, United Arab Emirates11.2020
UNBD / ASBU
Syria09.2019
B.A. in Media -
International Centre For Media Training
Syria01.2016
FMC Institute
Syria12.2010
Skills
- Complaint resolution
- Overtime Management
- Cash Handling
- Client Service
Websites
Accomplishments
- Responsible for presenting and conducting media meetings with movie premier actors at Reel Cinema Platinum.
- Presented Georges Wassouf event at Damascus in 2019.
- Hosted Georges Wassouf event at Damascus Dummar Theater in 2018.
- Hosted Sham First Festival events at Damascus Dummar Theater in 2017 featuring Nassif Zeitoun, Mohammad Majzoub, and Aboud Barmada.
- Presented Hussein Aldeek's event at Damascus Dama Rose Hotel in 2016.
- Presented Wafik Habib's event at Damascus Dama Rose Hotel in 2016.
- Conducted live presentations for numerous new shop openings and bazaars.
- Programmed, presented, and produced the second meeting for Syrian insurance officers in 2015.
Languages
Arabic
English
Video Link
https://youtu.be/NRfxZNSuTG4
Personal Information
Title: PRESENTER & PROGRAMMER
Timeline
Team Leader
EMAAR | At The Top, Burj Khalifa | Sky Views
09.2021 - Current
Radio Programs Manager
Fuse FM
09.2013 - 09.2020
Presenter
Lori Event and Entertainment Group
03.2008 - 08.2013
FOCUS Academy
FOCUS Academy
UNBD / ASBU
B.A. in Media -
International Centre For Media Training
FMC Institute
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