Wala Abdulrahim Ahmed
Manager Assistant
Abu Dhabi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager of Business Development
Blue Care
Muscat
04.2020 - 05.2022
- Oversight of front office
- Creating departmental objective
- Performing on-going staff training
- Compiling weekly/monthly Mi reports as well as revenue forecasts for the board
- Coordinated with social media, public relations and other teams to execute product introductions
- Wrote engaging and successful marketing, advertising and website copy
- Developed campaigns and specific marketing strategies for clients
- Planned and executed events and marketing programs
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Developed insights on marketing campaigns to assess performance against goals.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
customer service
Sama AlKaleej
Muscat
10.2019 - 01.2020
- Call center, for production company
- Call center operations
- Inbound & outbound call handing
- Skip tracing & issue Resolution
- Telephone sales & customer support
- Data entry & database administration
- Customer service excellence, Achievement
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- General management and marketing management for cleaning service company
Education
Bachelor Degree - Business Administration Management
Arab Open University
Oman 07.2016 - 10.2021
Skills
Market Positioning
undefinedAdditional Information
- Gender: Female
Timeline
Assistant Manager of Business Development
Blue Care
04.2020 - 05.2022
customer service
Sama AlKaleej
10.2019 - 01.2020
Bachelor Degree - Business Administration Management
Arab Open University
07.2016 - 10.2021
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