Wala Abdulrahim Ahmed
Manager Assistant
Abu Dhabi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager of Business Development
Blue Care
Muscat
04.2020 - 05.2022
- Oversight of front office
- Creating departmental objective
- Performing on-going staff training
- Compiling weekly/monthly Mi reports as well as revenue forecasts for the board
- Coordinated with social media, public relations and other teams to execute product introductions
- Wrote engaging and successful marketing, advertising and website copy
- Developed campaigns and specific marketing strategies for clients
- Planned and executed events and marketing programs
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Developed insights on marketing campaigns to assess performance against goals.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Mentored local personnel on best practices and protocols to maximize productivity.
customer service
Sama AlKaleej
Muscat
10.2019 - 01.2020
- Call center, for production company
- Call center operations
- Inbound & outbound call handing
- Skip tracing & issue Resolution
- Telephone sales & customer support
- Data entry & database administration
- Customer service excellence, Achievement
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- General management and marketing management for cleaning service company
Education
Bachelor Degree - Business Administration Management
Arab Open University
Oman 07.2016 - 10.2021
Skills
Market Positioning
Product development
Public and Media Relations
Client communication
Market Analysis
Staff Management
Marketing and advertising
Teambuilding
Analytical and Critical Thinking
Flexible and Adaptable
Brand development
PeopleSoft
Additional Information
- Gender: Female
Timeline
Assistant Manager of Business Development
Blue Care
04.2020 - 05.2022
customer service
Sama AlKaleej
10.2019 - 01.2020
Bachelor Degree - Business Administration Management
Arab Open University
07.2016 - 10.2021