Walaa Eldin Mohamed Madani
Jeddah,Saudi Arabia
Summary
strong communication and customer care abilities seeks role in busy vehicle servicing team. Solution-focused with strong planning abilities for responsive repair and maintenance coordination. IT literate with good Office 365 knowledge for accurate, reliable activity documentation. Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Service advisor
Abdul Latif Jameel Co.
Jeddah, Saudi Arabia
12.2014 - Current
- Responded to customer requests with friendly, knowledgeable service and support.
- Upsold products and services to customers to complement orders.
- Booked appointments and managed vehicle drop-off pick-up.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Maintaining positive customer relationships to ensure repeat business.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Responded to questions regarding service outcomes and resolved complaints.
- Calculated costs, processed payments and provided receipts.
- Registered customer information on database to maintain accurate records.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Recorded details regarding car issues to maintain proper documentation.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Tested cars to determine accuracy of repairs.
Service technician
Hyundai - Alnaghi
Jizan, Saudi Arabia
02.2012 - 07.2014
- Fixed breaks and stirring systems to avoid accidents.
- Utilised charts and manuals to plan repairs.
- Administered emissions inspections to detect smog.
- Repaired and replaced broken-down parts to maintain performance.
- Performed test drives to evaluate engine power and performance.
Education
Bachelor of Engineering - Mechanical Engineering
Nile Valley University , College of Engineering
Atbra , Sudan 11.2003 - 10.2004
Skills
- Complaint resolution
- Staff education and training
- Technical support
- Customer service
- Inspection skills
- Preventive maintenance
Languages
English
Advanced
Timeline
Service advisor
Abdul Latif Jameel Co.
12.2014 - Current
Service technician
Hyundai - Alnaghi
02.2012 - 07.2014
Bachelor of Engineering - Mechanical Engineering
Nile Valley University , College of Engineering
11.2003 - 10.2004
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