Wala Eldin Samir
Abu Dhabi,AZ
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
14
14
years of professional experience
Work History
Key Account Manager
ECU Worldwide
07.2024 - Current
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Strengthened client relationships through regular communication and effective problemsolving.
Project Manager
Consolidated Shipping Service
02.2021 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Sales Assistant
ECU Worldwide
04.2018 - 01.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Supervisor
Flamingo Cargo
01.2015 - 01.2018
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Promoted exceptional customer service by engaging clients on sales floor.
Operations Supervisor
Wadi Al Neel Clearing and Forwarding
10.2010 - 09.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Education
Bachelor of Science - Information Technology
Computer Man College
Sudan06-2007
Skills
- Sales program creation
- Sales tactics
- Sales negotiations
- Business strategies
- Team Leadership
- Problem-solving aptitude
- Sales strategy
Timeline
Key Account Manager
ECU Worldwide
07.2024 - Current
Project Manager
Consolidated Shipping Service
02.2021 - 06.2024
Sales Assistant
ECU Worldwide
04.2018 - 01.2021
Sales Supervisor
Flamingo Cargo
01.2015 - 01.2018
Operations Supervisor
Wadi Al Neel Clearing and Forwarding
10.2010 - 09.2015
Bachelor of Science - Information Technology
Computer Man College
Similar Profiles
Beberly SURALTABeberly SURALTA
Sea Logistics Specialist at ECU WorldwideSea Logistics Specialist at ECU Worldwide
Catherine BoothCatherine Booth
Regional Sales Manager (Northeast/Southeast) at ECU WorldwideRegional Sales Manager (Northeast/Southeast) at ECU Worldwide
Edwin BricenoEdwin Briceno
AR Analyst, Credit & Collections at ECU WorldwideAR Analyst, Credit & Collections at ECU Worldwide