WALDAH NAMUBIRU
Sales personal
DUBAI,Uae
Summary
Dedicated Sales Personal highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
3
3
years of professional experience
Work History
Sales and customer service representative
Sharaf dg
Ajman, UAE
03.2023 - Current
- Responding promptly to customer questions to improve customer loyalty and satisfaction.
- Maintaining excellent client satisfaction by providing in-depth support.
- Handling customer complaints, providing appropriate solutions and recommending alternatives.
- Working in collaboration with sales team to achieve collective targets and goals.
- Listening actively to offer accurate information and best solution to their needs.
- Maintaining current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Advising customers on availability, pricing and location of products.
- Assisting customers with varying questions using product knowledge and service expertise.
- Explaining products to customers to drive sales.
- Meting and regularly exceeded sales quotas and targets.
- Meting personal and team sales targets consistently.
- Greeting customers with upbeat tone and consultative sales style.
- Gaining practical experience closing sales in face-to-face environment.
- Maintaining sales documentation and customer records in company database.
- Attending meeting and sales events to learn latest developments.
Travel sales executive
MULTIMIND TRAVEL AND TOURISM
Dubai, DUBAI
03.2021 - 09.2022
- Maximizing sales profits using proven upselling and cross-selling techniques.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Determining exact customer requirements and recommending destinations to suit.
- Negotiating unique airline discounts, resulting in significant cost savings to clients.
- Identified add-on sales opportunities by analyzing client needs, budgets and preferences.
- Explaining benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Recording accurate passenger information to eliminate ticketing errors.
- Processing travel deposit and balance payments accurately, maintaining records of receipt.
- Advising customers on visas and travel safety.
- Monitored flight costs and demand to achieve best-possible prices.
Education
Diploma - BUSINESS
YourOwn insuitute of training and developing
UAE 03.2022 - 05.2022
Skills
- Customer Service
- POS Systems
- Customer relations
- Data Entry
- CRM
- Call centre experience
- Communication skills
- Team building
- Problem-solving
- Leadership
- Resourcefulness
- Upselling
- Marketing
Languages
English
Fluent
kiswahili
Intermediate
luganda
Fluent
Affiliations
- adventure
- meeting new people
- spending time with family
Accomplishments
-An ward of being the most creative person
-certification of best customer care personal
Timeline
Sales and customer service representative
Sharaf dg
03.2023 - Current
Diploma - BUSINESS
YourOwn insuitute of training and developing
03.2022 - 05.2022
Travel sales executive
MULTIMIND TRAVEL AND TOURISM
03.2021 - 09.2022
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