Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aqsa Waleed

Abu Dhabi

Summary

Dynamic professional with a proven track record at Multi-Air Electro-Mechanical Contracting L.L.C, excelling in conflict resolution and customer loyalty enhancement. Adept at data analysis and mentoring, I foster inclusive learning environments and implement effective teaching strategies, driving student engagement and achievement. Committed to delivering exceptional results in diverse settings.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Multi-Air Electro-Mechanical Contracting L.L.C
Abu Dhabi
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teaching Instructor

The Reformers School
Lahore
01.2020 - 01.2023
  • Developed strong rapport with students by displaying genuine interest in their lives both inside and outside of school while maintaining appropriate boundaries within professional role boundaries.
  • Served as a mentor to new teachers, offering support and guidance to help them navigate their first years in the classroom successfully.
  • Adapted lessons to accommodate diverse learning styles, creating inclusive environments that met the needs of all students regardless of ability level or background knowledge.
  • Monitored student performance through regular assessments and data analysis, identifying areas for improvement and adjusting instructional strategies accordingly.
  • Developed lesson plans aligned with curriculum standards and student needs.

Teaching Instructor

Allied School Pak Campus
Lahore
01.2018 - 01.2020
  • Established positive relationships with parents and guardians, fostering open communication regarding student progress.
  • Differentiated instruction based on individual student needs, ensuring all learners were able to access and engage with curriculum materials effectively.
  • Enhanced student retention by implementing engaging activities and diverse teaching techniques.
  • Implemented various classroom management strategies resulting in an organized and focused learning environment where students thrived academically.
  • Contributed to school-wide initiatives for improving the overall quality of education and increasing student achievement levels.

Education

BBA - B.commers

University Of Punjab
Lahore, Pakistan
09-2018

Skills

  • Conflict resolution and complaint management
  • Data analysis and classroom management
  • Active listening and team mentoring
  • E-commerce SEO and Google Search Console
  • Teaching strategies

Languages

English
First Language
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Customer Service Representative

Multi-Air Electro-Mechanical Contracting L.L.C
02.2023 - Current

Teaching Instructor

The Reformers School
01.2020 - 01.2023

Teaching Instructor

Allied School Pak Campus
01.2018 - 01.2020

BBA - B.commers

University Of Punjab

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Aqsa Waleed