Maximo IBM Management System
Waleed Amin
Project Manager
Abu Dhabi,UAE
Summary
Resourceful Project Manager in healthcare sector with 15+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to budget, managing team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
20
20
Certifications
8
8
years of post-secondary education
16
16
years of professional experience
Work History
Project Manager
Gulf Drug L.L.C
Abu Dhabi, UAE
10.2019 - Current
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Managed team of 8 employees, overseeing hiring, training, and professional growth of employees.
- Handled day-to-day running of MFH's project activities, ensuring high levels of productivity and progression.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Exceeded goals through effective task prioritization and great work ethic.
Service Supervisor
Gulf Drug L.L.C
Abu Dhabi, UAE
03.2018 - 10.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired and trained new biomedical engineers and technicians to improve efficiency of department and cultivate productive work atmosphere.
- Set and administered department budgets for expenditures, materials and labor.
- Managed team of 13 employees in laboratory and clinical workplace solutions business units to comply with occupational health and safety policies across company.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Handled customer complaints and inquiries.
Senior Service Engineer
Gulf Drug L.L.C
Abu Dhabi, UAE
01.2013 - 03.2018
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Performed manufacturer tests and evaluations of performance in order to collect data and optimize equipment.
- Scheduled and implemented maintenance activities for diagnostic and therapeutic medical equipment.
- Visited customer locations to assess equipment functioning and develop repair plans.
- Performed periodic preventative maintenance of clinical medical equipment.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Tested and checked performance of hardware and software programs.
- Drafted failure analysis reports in IBM MAXIMO and prepared quotations for repair.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
Service Engineer
Gulf Drug L.L.C
Abu Dhabi, UAE
02.2010 - 12.2012
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Kept detailed records and documents of research requirements and procedures.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Inspected all laboratory and manufacturing equipment and immediately sent any non-working devices out for repair.
Technical Support Engineer
GULF MEDICAL EQUIPMENT Co.
Dubai, UAE
05.2006 - 01.2010
- End User Demonstrations & training, Ultrasound Clinical applicator, Tenders specification preparation, (Conventional, Digital Fluoroscopy & Panoramic X-Ray) Installation, Repair Service, Troubleshooting, Function Test, Maintenance and Calibration.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Biomedical Service Engineer
Galaa Family Military Hospital (GFMH)
Cairo, Egypt
02.2005 - 03.2006
- Repair Service, Troubleshooting, Function Test and Maintenance for physiotherapy department equipment
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
Biomedical Service Engineer
Center for Advanced Software and Biomedical Engineering Consultations
Cairo, Egypt
10.2004 - 01.2005
- Overseer on the Biomedical Engineering department in 3 hospitals
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
Education
Bachelor of Engineering - Biomedical Engineering
Helwan University
Cairo, Egypt 08.1999 - 07.2004
High School Diploma -
Abu Dhabi Secondary School
Abu Dhabi, UAE 08.1996 - 06.1999
Skills
Project planning and development
Advanced problem solving
Functional & Business Requirements
Staff Management
Expense reports
Budgeting
Team Bonding
Strategic Planning
Technical Support
Safety and compliance
Contract Management
Procedure development
Systems Installation, Configuration, and Upgrading
New product introductions strategies
Project Management
Project estimation and bidding
Software
Oracle cloud application
Windows Operating System
MS-Office (Word, Excel, PowerPoint, Outlook & Adobe)
Internet Skills (Searching engines)
MATLAB
C, C & Visual C
Assembly
Certification
CATSmart Cell Saver - FRESENIUS KABI, Bad Hamburg, Germany - 12th October 2016 to 14th October 2016
Timeline
Project Manager
Gulf Drug L.L.C
10.2019 - Current
Service Supervisor
Gulf Drug L.L.C
03.2018 - 10.2019
Senior Service Engineer
Gulf Drug L.L.C
01.2013 - 03.2018
Service Engineer
Gulf Drug L.L.C
02.2010 - 12.2012
Technical Support Engineer
GULF MEDICAL EQUIPMENT Co.
05.2006 - 01.2010
Biomedical Service Engineer
Galaa Family Military Hospital (GFMH)
02.2005 - 03.2006
Biomedical Service Engineer
Center for Advanced Software and Biomedical Engineering Consultations
10.2004 - 01.2005
Bachelor of Engineering - Biomedical Engineering
Helwan University
08.1999 - 07.2004
High School Diploma -
Abu Dhabi Secondary School
08.1996 - 06.1999