Waleed Hassan
Dubai,United Arab Emirates
Summary
FAA Certified Aircraft Dispatcher under 14 CFR Part 65 with proven expertise in aviation ground handling and airport operations. Committed to ensuring safety and efficiency in all aspects of airport management. Aiming to apply skills in a fast-paced aviation environment to drive operational excellence.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Delivery Manager
dnata
Dubai, UAE
10.2025 - Current
- Recommend and implement improvements to systems, processes, procedures, standards, and facilities, ensuring controls are in place.
- Review department SLAs and contracts, ensuring changes are communicated to relevant stakeholders.
- Ensure SOPs and work instructions align with regulatory requirements, training needs, and departmental practices.
- Deputize for Line Manager during absence, representing department in meetings and forums.
- Lead departmental projects to deliver expected outcomes within set timeframes.
Department Officer
dnata
Dubai, UAE
12.2022 - 10.2025
- To direct and control all departmental activities on shift.
- Act as point of contact and plan availability of resources / equipment ensuring consistency, safe on-time performance.
- Alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements.
Department Subject Matter Expert
dnata
Dubai, UAE
06.2019 - 12.2022
- To provide subject matter expertise and guidance on shift,
- To improve quality and consistency of delivered services and deal with any operational issues / challenges such as resolving personnel capability and procedural shortfalls
- To ensure safe, efficient and service oriented work environment in compliance with regulatory, legal and safety requirements and standard operating procedures.
- Mentored junior staff members to foster professional growth and knowledge retention.
- Analysed industry trends to inform decision-making and enhance service offerings.
Airside Team Leader
dnata
Dubai, UAE
07.2017 - 08.2018
- Led team in coordinating airside logistics operations to ensure timely availability of required number of resources.
- Oversaw inventory management for ground support equipment and ensured availability.
- Facilitated communication between various departments to enhance operational effectiveness.
- Implemented process improvements that contributed to streamlined airside operations.
Cargo Agent
dnata
Dubai, UAE
02.2016 - 09.2017
- Coordinated cargo handling processes to ensure timely shipment movements.
- Operated cargo loading equipment, facilitating efficient loading and unloading operations.
- Monitored compliance with safety regulations to uphold workplace safety standards.
- Trained junior staff on cargo handling procedures and safety protocols, boosting team performance.
Cargo Operations Team Lead
dnata
Dubai, UAE
03.2013 - 02.2016
- Led cargo operations team in executing efficient handling and movement of freight.
- Implemented safety protocols and best practices to enhance operational efficiency within team.
- Trained and mentored new team members in cargo handling procedures and compliance standards.
- Coordinated with cross-functional teams to ensure timely delivery and accurate documentation of shipments.
Transmission Engineer
CityFM89
Islamabad, Pakistan
06.2012 - 03.2013
- Installation and maintenance of every kind of equipment for transmission purpose.
- Conducted regular maintenance checks and upgrades on transmission equipment to enhance performance.
- Developed detailed documentation for transmission processes and system configurations.
- Coordinated testing procedures for new transmission technologies to evaluate their effectiveness.
Avionics Maintenance Trainee
Pakistan International Airlines
Islamabad, UAE
12.2008 - 12.2009
- Performing duties of aircraft line and base avionics maintenance technician.
- Conducted thorough inspections of avionics systems to ensure compliance with safety and regulatory standards.
- Collaborated with senior technicians to gain hands-on experience in avionics maintenance practices and procedures.
- Utilized specialized tools and equipment to perform routine maintenance tasks on various aircraft avionics systems.
Education
University Diploma - Aviation Ground Handling, Aviation/Airway Management and Operations
Edith Cowan University
Perth, Australia 08.2016 - 02.2019
Bachelor of Business Administration - Business Administration and Management.
Jaipur National University
Dubai, UAE 08.2019 - 02.2023
Certification - Aircraft Dispatcher
Jeppesen Foreflight
Denver, USA 08.2025 - 12.2025
Skills
- Certified aircraft dispatcher
- Aviation ground handling
- Airport operation
- Aviation management
Languages
English
Fluent
Arabic
Elementary
Urdu
Native
Honors & Awards
Performance Appreciation - dnata Jan 2019 Your efforts in implementing RMS RTC in Logistics Terminal 2 are commended by the management, Najm Appreciation - dnata Jul 2019 Worked in the capacity of acting resource Allocator at DWC during SRR period, Najm Appreciation - dnata Sep 2019 In recognition of your support rendered during EK Arrival Study project in June 2019. Your hard work and commitment helped us to achieve the project goal by observing and collecting all the required data Driven" value., Najm Merit - dnata Mar 2021 Appreciated by the customer (Emirates Sky Cargo) for handling exceptionally high cargo volumes without any service failures on 12/09/2020, Najm Appreciation - dnata Apr 2021 Appreciate the sincere efforts and contribution made by you and the other team members towards the business. Ref. N-154347, Najm Appreciation - dnata Apr 2022 Extended support towards the operation to ensure safe on time service delivery by ensuring direct supervision in the airside throughout the sunrise peak on extremely busy days on 26th and 27th March 2022., Najm Appreciation - dnata May 2023 Excellent planning and co-ordination of resources resulting in customer appreciation refer CRM-13037 04, Najm Appreciation - dnata Jun 2023 Under leadership of DO Waleed Shift BH904 was awarded shift of the month for exceptional operational and safety performance among all four shift for the month of April 2023, your efforts are appreciated and keep up the good work., Najm Appreciation - dnata Sep 2023, Najm Appreciation - dnata Jan 2024 Supported operations during weather disruption, Najm Bronze - dnata Jan 2024 In recognition of your significant contribution towards supporting the delivery of the successful and high focus COP 28 Logistics Operation, Najm Appreciation - dnata Jan 2024 Exceptional planning and execution in order to connect maximum bags in minimum time.
Affiliations
- Aviation Spotting
Accomplishments
1. Performance Appreciation - dnata Jan 2019
Your efforts in implementing RMS RTC in Logistics Terminal 2 are commended by the management
2. Najm Appreciation - dnata Jul 2019
Worked in the capacity of acting re source Allocator at DWC during SRR period
3. Najm Appreciation - dnata Sep 2019
In recognition of your support rendered during EK Arrival Study project in June 2019. Your hard work and commitment helped us to achieve the project goal by observing and collecting all the required data Driven" value.
4. Najm Merit – dnata Mar 2021
Appreciated by the customer (Emirates Sky Cargo) for handling exceptionally high cargo volumes without any service failures on 12/09/2020
5. Najm Appreciation – dnata Apr 2021
Appreciate the sincere efforts and contribution ma de by you and the other team members towards the business. Ref. N-154347
6. Najm Appreciation – dnata Apr 2022
Extended support towards the operation to ensure safe on time service delivery by ensuring direct supervision in the airside throughout the sunrise peak on extremely busy days on 26th and 27th March2022.
7. Najm Appreciation – dnata May 2023
Excellent planning and co-ordination of resources resulting in customer appreciation refer CRM-1303704
8. Najm Appreciation – dnata Jun 2023
Under leadership of DO Waleed Shift BH904 was awarded shift of the month for exceptional operational and safety performance among all four shift for the month of April 2023, your efforts are appreciated and keep up the good work.
9. Najm Appreciation – dnata Sep 2023
10. Najm Appreciation – dnata Jan 2024
Supported operations during weather disruption
11. Najm Bronze – dnata Jan 2024
In recognition of your significant contribution towards supporting the delivery of the successful and high focus COP 28 Logistics Operation
12. Najm Appreciation – dnata Jan 2024
Exceptional planning and execution in order to connect maximum bags in minimum time.
Certification
1. 14 CFR Part 65 FAA Certified Aircraft Dispatcher
2. Confronting Bias: Thriving Across Our Differences - LinkedIn
3. New Manager Foundations - LinkedIn
4. Leadership Fundamentals - LinkedIn
5. Coaching Skills for Leaders and Managers - LinkedIn
6. Critical Thinking for Better Judgment and Decision-Making - LinkedIn
7. Make the Move from Individual Contributor to Manager - LinkedIn
8. Developing Business Acumen - LinkedIn
9. How to Innovate and Stay Relevant in Times of Change and Uncertainty - LinkedIn
10. Data-Driven Decision-Making for Business Professionals - LinkedIn
11. How to Protect Business Profits in a Financial Downturn - LinkedIn
12. Project Management Professional (PMP) - 3FOLD TRAINING 94538317
References
References available upon request.
Timeline
Operations Delivery Manager
dnata
10.2025 - Current
Certification - Aircraft Dispatcher
Jeppesen Foreflight
08.2025 - 12.2025
Department Officer
dnata
12.2022 - 10.2025
Bachelor of Business Administration - Business Administration and Management.
Jaipur National University
08.2019 - 02.2023
Department Subject Matter Expert
dnata
06.2019 - 12.2022
Airside Team Leader
dnata
07.2017 - 08.2018
University Diploma - Aviation Ground Handling, Aviation/Airway Management and Operations
Edith Cowan University
08.2016 - 02.2019
Cargo Agent
dnata
02.2016 - 09.2017
Cargo Operations Team Lead
dnata
03.2013 - 02.2016
Transmission Engineer
CityFM89
06.2012 - 03.2013
Avionics Maintenance Trainee
Pakistan International Airlines
12.2008 - 12.2009