Waleed Hessan
Experienced Collection Officer with a proven track record in managing accounts receivable and minimizing bad debts. Skilled in negotiating payment arrangements, resolving disputes, and maintaining high levels of customer satisfaction.
Ajman
Summary
Self-motivated quality assurance tester who has outstanding oral and written communication skills. Extensive knowledge in computer software development. Seeking a role performing quality assurance testing and consultative services for customers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Quality Assurance Specialist
DU TELECOMMUNICATION
2 2021 - Current
- Conduct motor vehicle and motor vehicle component defect investigations, examinations, tests and defect-related accident investigations
- Provide expert advice and testimony on specific motor vehicle performance problems or defects
- Recommend improvements in vehicle inspection and licensing procedures and vehicle safety standards
- Collect and analyze data from train derailments, collisions, and other accidents to determine the causes
- Inspect and evaluate railway property, structures, rolling stock, signals, track structure and train handling characteristics to ensure compliance to operating standards.
Collection Team Leader
AL WASL INTERNATIONAL GROUP
10.2019 - 02.2021
- Implement efficient working processes and coordinate, assign and review the work of clerks engaged in administering accounts payable and receivable, processing, verifying and recording financial documents and forms, administering payrolls, processing, verifying and recording insurance claims and forms, and collecting user fees and payments on overdue accounts
- Examine and verify accuracy of work and authorize routine payments, credits and other transactions
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies.
Recovery Team Leader
AL ITTIHAD DEBT COLLECTION
05.2017 - 09.2019
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Requisition supplies and materials
- May perform the same duties as workers supervised.
Education
Bachelor of Technology - Information Technology
Bharathiar University
Coimbatore, India 07.2012 - 05.2015
Skills
Performance appraisals
Training and Development
Microsoft Excel
Team supervision
Communication Skills
Training and Development
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Volunteer Experience
NSS coordinator, 01/2013, 02/2016, SNR Sons College, Coimbatore, India, As a Sudanese student studying in South India, I had an important opportunity to participate in humanitarian relief efforts during a critical time. Despite the demands of my academic program, I made a deliberate choice to prioritize serving flood-affected communities over personal commitments. This experience was instrumental in shaping my perspective on global citizenship and the transformative power of local initiatives. It deepened my empathy for those facing adversity and strengthened my belief in the importance of hands-on involvement in humanitarian efforts. Working alongside dedicated volunteers and local organizations, I have witnessed the impact of collective action to provide relief and foster resilience within communities. Please find the link: https://www.thehindu.com/news/cities/Coimbatore/sudanese-student-skips-exam-for-relief-work/article7989265.ece
Timeline
Collection Team Leader
AL WASL INTERNATIONAL GROUP
10.2019 - 02.2021
Recovery Team Leader
AL ITTIHAD DEBT COLLECTION
05.2017 - 09.2019
Bachelor of Technology - Information Technology
Bharathiar University
07.2012 - 05.2015
Quality Assurance Specialist
DU TELECOMMUNICATION
2 2021 - Current
Similar Profiles
Mahmood BloushyiMahmood Bloushyi
Sales Officer at Du TelecommunicationSales Officer at Du Telecommunication
MEER AZEEZULLAHMEER AZEEZULLAH
Customer Service Representative at DU TelecommunicationCustomer Service Representative at DU Telecommunication
Shaikha Ahmed AlsaadiShaikha Ahmed Alsaadi
Quality Analyst at Emirates integrated telecommunication companyQuality Analyst at Emirates integrated telecommunication company