Waleed Kamoun

Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them, Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers, Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided, Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers. Night audit closeout.

Welcome and acknowledge guests according to company standards, anticipate and address guests' service needs. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Welcome the guest with a warm smile. Inform guests of hotel rates and services. Make and confirm reservations. Ensure proper room allocation. Review accounts and charges with guests during the checkout process. Process accurate payment of guest accounts.

Dealing with bookings, preparing bills, and taking payments. Dealing with complaints or problems. Provide accurate information about local attractions and services. Night audit closeout.

Greeted and registered guest, providing prompt and courteous service. Resolved guest challenges throughout their stay. Assisted guests with check out payments or charges. Answered telephone calls and email inquiries.

Answer and redirect incoming calls. Receive and transmit messages for guests. Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests though Star Guest "Starwood system". Complete and maintain any incident reports, daily activity reports or other reports requested by management