Waleed Khaled Al-Kindi
Summary
Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands. Skilled Business Development leader offering 10 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
2
2
years of professional experience
Work History
Senior Key Account Manager | Performance Lead
Mawaheb Talent Hub
08.2022 - Current
- Increased client retention by developing and implementing customized account management strategies.
- Strengthened relationships with key clients through regular communication and proactive problemsolving.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
- Manage accounts of all sizes by representing CS Recruiting externally with clients .
- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming search opportunities and manage a team of 10 persons to achieve the goals .
- As necessary, visit clients, attend tradeshows and other industry events to capitalize on networking and relationship building opportunities.
- Lead a team of Recruiters and an Account Specialist to support all search efforts.
- Provide account managers team with ample direction and support to identify a pipeline of talent for assigned roles.
- Execute job kick-offs including full client download, research and direction of sourcing strategy.
- Assist the team in candidate review before client submittal, as needed.
- Track personal tasks allocated by a test or project lead
- Writing and developing test user journeys into testing tools
- Collating and documenting testing requirements
- Installing and managing the configuration of Automated Testing Tools
- Developed comprehensive account plans for strategic growth, aligning with overall company objectives.
Business Development Manger, Public Relation
Hearts Trading Est.
- Sales & Marketing:
- Comprehending factors like past trends, business performance, market segment, consumer behavior/ preferences and brand perception to develop marketing solutions that drive brand performance.
- Driving prospect development, generating and building pipeline, developing referral sources, identifying/ securing new and potential clients in diverse industries including government entities.
- Procurement & Inventory:
- Evaluating current and emerging trends in the fashion/ retail industry - exploring suppliers and negotiating extensively to acquire resources at the most competitive prices with no compromise on quality.
- Forecasting demands/ quantity of goods to be procured to meet the business needs; keeping a constant check on inventory levels to maximize business efficiency and entail a comfortable cash cycle.
- Government Relation Operations:
- Driving Government support operations to a new level of operational excellence, and efficiency
- Networking extensively and cultivating professional rapport with officials at various Government/ Legal/ Regulatory bodies.
- Serving as an expert source for all information/ document/ correspondence required by various legal/ statutory/ Government bodies to seamlessly process visas, work permits, passports, and labor cards among others.
- Customer Service:
- Mentoring teams to handle customers with immaculate quality and excellent communication skills; attending customer requests or clarifying desired information with an aim of delivering outstanding customer service.
Relationship Manager
Hearts Trading Est.
- Analysed clients financial situations and solved financial needs by customising comprehensive investment and personalised retirement plans
- Exploring opportunities to add value to job accomplishments; garnering feedback from customers and aptly developing strategies that improve customer satisfaction.
- Addressing customer complaints/ grievances professionally; remediating issues by devising solutions that achieve customer satisfaction and are in the best interest of the business.
Marketing and Content Associate
Hearts Trading Est
- Coordinated, organised and participated in promotional activities with developers and sales managers
- Planned and executed marketing drives and successful shore marketing campaigns in the city.
- Conceiving and implementing strategic plans, identifying and evaluating the scope of prospective business opportunities, performing market research and analysis and rolling out several groundbreaking initiatives.
- Planning, strategizing, deploying and refining sales programs to drive revenue growth, improve market presence as well as achieve profit goals.
Education
Bachelor Degree in Computer Science -
American University of Sharjah
Skills
- Market Analysis
- Market Research
- Contract Negotiations
- Public Relations
- MS Office
- Google Analytics
- Zoho
- Zuper
- Lotus Notes
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Achievement
- Manage and prepare more than 84 open days within 16 months .
- Exceeding the target of Emiratization by 13% in the last quarter of 2023.
- Collaborated with Ministry of Human Resource on facilitating the Hiring process for the emiratis in the medical sector.
- Initiated the oil and gas career week where more than 16 international companies attended .
- Rising business curve for the company three consecutive years viz. 2014, 2015, and 2016.
- Improved customer retention value by 35%
- By establishing a brand new strategy for account management programs
Timeline
Senior Key Account Manager | Performance Lead
Mawaheb Talent Hub
08.2022 - Current
Business Development Manger, Public Relation
Hearts Trading Est.
Relationship Manager
Hearts Trading Est.
Marketing and Content Associate
Hearts Trading Est
Bachelor Degree in Computer Science -
American University of Sharjah
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