Waleed Noshy
Operations Manager | Digital Health | TelePharmacy | Call Center Manager
Dubai
Summary
Seasoned, Well organized Operations Manager With 2 years of Experience in Digital Health Operations Management and logistics, and 12 Years in Pharmacy Retail Management and Call Center management in the United Arab Emirates, Saudi Arabia, Qatar, and Egypt | Offering high-level experience in the supervision of work over and completion operations to enhance customer experience and satisfaction | Streamlining Processes, Problem-solving abilities toward enhancing business plans and day-to-day activities.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operations Manager
WasfaGo Digital Health L.L.C Company
Dubai
05.2021 - Current
- Manage and supervise daily operations, including logistics, evaluate and improve supply chain processes to ensure timely delivery of products to customers.
- Processing incoming orders, directing, optimizing and coordinating full order cycle and deliver excellent customer service.
- Maintain constant communication and collaboration with Operations Managers, Call Centre Mangers, and sales managers of network partners (Pharmacies and Hospitals), to ensure proper operations .
- Analyze data and generate sales reports on monthly basis to provide insights for decision-making.
- Keep track of quality of service provided by our network partners to customers, orders processing time, stock levels , delivery times, transport costs and efficiency
- Train and mentor company staff and staff of our network partners on operational processes, procedures and providing guidance and feedback when necessary to achieve optimal performance.
- Maintain healthy work environment among operations teams internally and externally with our network partners.
- Work closely with company compliance officer to ensure that activities remain compliant with company standards and UAE Healthcare regulations.
- Seeking out new ways to enhance operations and maximize profitability.
- Develop and implement effective policies and procedures to streamline operations and ensure compliance with industry regulations.
- Handle customer Calls, inquiries, complaints, provide appropriate solutions and alternatives within time limits.
Retail Pharmacy Manager
Medicina Pharmacies (PharmaLink Company)
Dubai
08.2018 - 05.2021
- Ensure highest professional standards of counter prescribing and medicine protocol implantation in frame of customer service excellence to company standards and Policy.
- Achieve individual profitability target to meet business plan set up by Retail Manager by increasing sales and gross margin.
- Manage Pharmacy inventory of supplies through monitoring monthly consumption of stock ,proper supply ordering , prepare quotations of stocks needed to be purchase , monitoring Store expiry
- Led a team of pharmacy staff members, overseeing daily operations, including prescription dispensing, inventory management, and patient counseling, resulting in improved efficiency and patient satisfaction, reducing medication errors and enhancing workflow efficiency
- Develop and implement comprehensive medication management protocols and procedures to ensure compliance with regulatory requirements and enhance patient safety.
- · Handling many clinics supply, by managing their inquiries to maintain professional business relationship.
- · Handling Axios International Company supply by ensuring correct dispensing process for all different programs' Patients.
Retail Pharmacist
Health First Pharmacies(Planet Company)
Dubai
01.2018 - 06.2018
- Ensure highest professional standards of counter prescribing and medicine protocol implantation in frame of customer service excellence to company standards and Policy.
- Educate patients about possible drug interactions and gave special administration instructions.
- Enter orders into database, verified insurance and prepared medications.
- Maintain effective level of medicines and supplies to meet expected demand.
- Provide advice on health issues, symptoms, Counseling patients regarding proper intake of medications.
- Assist other pharmacy staff with drug inventory, purchasing and receiving
Hospital Pharmacist & Pharmacy Coordinator
The Egyptian Ministry Of Health At Talkha Central Hospital
Mansoura
04.2017 - 12.2017
- Dispense and procured medications and supplies used in the hospital.
- Verify safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Handle stocks and order supplies of medicines and drugs.
- Maintains patient and medication records in compliance with government regulations and department policies and procedures.
- Manage pharmacy staff schedules and coordination between pharmacy with other hospital departments.
Retail Pharmacy Manager
AL-DAWAA MEDICAL SERVICES CO. LTD (DMSCO)
Al Riyadh
01.2011 - 04.2017
- Al-Dawa Pharmaceuticals& Medical Supply CO.(DMSCO) 2nd Biggest chain of pharmacies in the Middle East as Pharmacist Manager, Holidays covering pharmacist “on call”, and customer service agent.
- Member of merchandising team at Riyadh- Jeddah, Saudi Arabia.
- Recommend OTC devices or medication options to help mitigate individual symptoms.
- Collaborate with store manager to maintain daily operations.
- Train pharmacy interns and newly hired pharmacy technicians.
- Order all pharmacy supplies and keep check on inventory levels.
- Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction.
Hospital Pharmacist
The Egyptian Ministry Of Health
Mansoura
09.2009 - 12.2010
- The Egyptian Ministry of Health at Talkha Central Hospital as a hospital pharmacist, store manager, and pharmacy coordinator.
Pharmacy Manager
Ashraf Irfan Insurance Pharmacies
Mansoura
06.2009 - 12.2010
- Ashraf Irfan Pharmacies as pharmacy manager, shift manager, insurance coordinator, and call center agent.
Education
Bachelor of Pharmaceutical Science -
Pharmacy College
Mansoura University 09.2004 - 06.2009
Skills
Supply Chain Management
Training and Courses
- LFT ( Leaders for future ) 8 Sessions of Operations Management by Medicina Pharmacies
- SDDP ( Students Skills Development Program ) 10 Sessions on Pharmaceutical market information and Soft Skills by training committee of Cairo University
Timeline
Operations Manager
WasfaGo Digital Health L.L.C Company
05.2021 - Current
Retail Pharmacy Manager
Medicina Pharmacies (PharmaLink Company)
08.2018 - 05.2021
Retail Pharmacist
Health First Pharmacies(Planet Company)
01.2018 - 06.2018
Hospital Pharmacist & Pharmacy Coordinator
The Egyptian Ministry Of Health At Talkha Central Hospital
04.2017 - 12.2017
Retail Pharmacy Manager
AL-DAWAA MEDICAL SERVICES CO. LTD (DMSCO)
01.2011 - 04.2017
Hospital Pharmacist
The Egyptian Ministry Of Health
09.2009 - 12.2010
Pharmacy Manager
Ashraf Irfan Insurance Pharmacies
06.2009 - 12.2010
Bachelor of Pharmaceutical Science -
Pharmacy College
09.2004 - 06.2009
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