WALID HUSSAIN MOWZER

• Managed front desk operations, ensured smooth running of daily tasks.
• Enhanced customer service by promptly addressing guest queries and complaints.
• Processed reservations over the phone and email efficiently, provided timely confirmation to customers.
• Followed written and verbal directions, managing high-volume details and tasks with accuracy.
• Showed initiative and a willingness to take on new challenges, consistently seeking opportunities to learn and grow.
• Maintained orderly reception area, achieving a professional appearance.
• Delivered 24/7 front desk support and hotel operations, maintaining professionalism during peak and late-hour operations.
• Efficiently managed guest check-ins and check-outs, ensuring smooth and welcoming service at all times.
• Handled billing and payment transactions with accuracy and attention to detail, minimizing errors.
• Provided prompt assistance to guest inquiries and resolved issues to enhance customer satisfaction.
• Assured privacy of guests by maintaining strict confidentiality protocols.
• Maintained up-to-date knowledge of local events and transport services, aiding guest convenience.
• Managed emergencies effectively, ensuring minimal disruption to guest experience.

• Prepare and process sales invoices and billing statements for fabric orders.
• Maintain accurate digital and physical records of sales, stock, and operational activities.
• Validated accuracy of data processed, contributing towards decision-making processes.
• Enter, update, and verify customer, product, and transaction data in computer systems.
• Resolved technical issues swiftly to minimise disruption to daily operations.
• Generate daily sales reports to support management decision-making.
• Ensure accuracy and compliance in billing and record-keeping aligned with company and accounting standards.
• Support finance and sales teams by providing timely data and documentation.
• Facilitated seamless operations, ensuring timely software updates and upgrades.
• Ensured accurate data entry procedures for reliable record-keeping purposes.

Export

• Executed end-to-end export operations in compliance with SOPs, IATA regulations, ensuring smooth freight handling.
• Ensured acceptance of cargo from shippers, freight freight forwarders by validating documentation and physical shipments
• Coordinated customs clearance processes, ensuring compliance and preventing shipment delays.
• Collected freight handling charges, prepared sales report, and submitted them to accounts for reconciliation.
• Coordinated the retrieval of transhipments from external airline cargo handling terminals, ensuring proper documentation and timely forwarding to destination stations.
• Oversaw cargo inventory control by recording on-hand, transit, offloaded, and found shipments in the import section post-export documentation, while ensuring airlines received timely updates.
• Developed load plans and supervised build-up of ULDs (Unit Load Devices) in compliance with flight schedules and cargo requirements.
• Ensured correct handling and segregation of special cargo (AVI, HUM, DGR, PER, VAL, XPS) as per safety and regulatory standards.
• Prepared flight manifests with accurate cargo and ULD details and issued pre-alert notifications to airlines and destination stations.
• Coordinated export documentation processes, including manifests, DLS, and flight pouches, guaranteeing load record accuracy and seamless cargo movement at destinations.
• Rectified amendments for offloaded shipments and updated cargo systems, enhancing shipment traceability and reducing data errors by ensuring accurate and timely FFM, FWB, and FHL telex and email transmissions to destination stations
• Prepared and filed essential flight records in compliance with regulatory and airline requirements, ensuring accuracy, accessibility, and streamlined audit readiness.
• Updated and maintained customer airlines ULD and accessories inventory on a weekly basis, ensuring accurate records and supporting efficient asset utilization and accountability.
• Compiling Monthly sales and tonnage report at the end of month.

Import

• Managed overall import operations from cargo receipt to final delivery, ensuring compliance with regulations, minimizing delays, and enhancing customer satisfaction through efficient process handling.
• Secured prior approvals from consignees for special cargo (AVI, PER, DG, etc.) in compliance with local authority regulations, ensuring safe handling, regulatory adherence, and uninterrupted delivery process.
• Monitored and tracked shipments with accuracy across all transit stages, providing real-time client updates that improved supply chain visibility, boosted customer satisfaction, and ensured consistent on-time delivery performance.
• Performed breakdown of inbound ULDs, verified shipments against manifests, and segregated cargo by type, ensuring accurate allocation to designated storage areas in full compliance with handling procedures, regulatory standards, and safety guidelines.
• Resolved import cargo discrepancies by collaborating with customer airlines and regulatory authorities, ensuring regulatory compliance, accelerating issue resolution, and maintaining an uninterrupted delivery process.
• Prepared and validated comprehensive flight documentation with complete supporting records in strict compliance with regulatory standards, ensuring accuracy, audit readiness, and the maintenance of authentic and reliable flight records.
• Notified consignees and coordinated with brokers via calls and emails to facilitate timely shipment delivery, reducing delays and improving customer satisfaction.
• Coordinated with Saudi Customs and other regulatory authorities to facilitate smooth clearance and timely delivery of import shipments, ensuring compliance with local regulations and minimizing delays.
• Delivered shipments and collected applicable charges, accurately updating records in COSYS to ensure transparency, accountability, and seamless financial reconciliation.
• Prepared and validated daily sales reports while coordinating reconciliation with the finance department, ensuring 100% data integrity, timely financial reporting, and accurate alignment with company records.
• Updated and maintained import cargo inventory on a routine basis, ensuring precise record management, strengthened inventory control, and enhanced overall operational efficiency.
• Compiled and prepared monthly sales and tonnage reports, ensuring data accuracy, timely submission, and actionable insights to support performance analysis and strategic decision-making.

Land Logistics

• Oversaw complete handling of overland inbound truck cargo arriving in KSA from stations such as DXB and BAH, ensuring accurate processing, regulatory compliance, and timely dispatch.
• Coordinated with trucking company staff (Safeway) and Saudi Customs to expedite handling, streamline processing, and secure timely clearance of inbound truck shipments, reducing delays and ensuring uninterrupted logistics operations..
• Documented and filed all relevant records for truck shipments, ensuring accuracy, regulatory compliance, and easy accessibility for audits and operational efficiency.

Export

• Executed end-to-end export operations in compliance with SOPs, IATA regulations, ensuring smooth freight handling.
• Received shipments from direct passengers, agents, and clients, including general and special cargo; created airway bills in compliance with regulatory requirements, verified packaging and labeling to meet export standards, and collected applicable AWB charges to ensure accurate revenue capture.
• Ensured acceptance of cargo from shippers, freight freight forwarders by validating documentation and physical shipments
• Coordinated customs clearance processes, ensuring compliance and preventing shipment delays.
• Collected freight handling charges, prepared sales report, and submitted them to accounts for reconciliation.
• Booked shipments on flights based on space availability, optimizing load capacity utilization and ensuring timely cargo movement.
• Developed load plans and supervised build-up of ULDs (Unit Load Devices) in compliance with flight schedules and cargo requirements.
• Ensured correct handling and segregation of special cargo (AVI, HUM, DGR, PER, VAL, XPS) as per safety and regulatory standards.
• Prepared flight manifests with accurate cargo and ULD details and issued pre-alert notifications to airlines and destination stations.
• Coordinated export documentation processes, including manifests, DLS, and flight pouches, guaranteeing load record accuracy and seamless cargo movement at destinations.
• Rectified amendments for offloaded shipments and updated cargo systems, enhancing shipment traceability and reducing data errors by ensuring accurate and timely FFM, FWB, and FHL telex and email transmissions to destination stations
• Prepared and filed essential flight records in compliance with regulatory and airline requirements, ensuring accuracy, accessibility, and streamlined audit readiness.
• Compiling Weekly sales and tonnage report at the end of week.

Import

• Managed overall import operations from cargo receipt to final delivery, ensuring compliance with regulations, minimizing delays, and enhancing customer satisfaction through efficient process handling.
• Secured prior approvals from consignees for special cargo (AVI, PER, DG, etc.) in compliance with local authority regulations, ensuring safe handling, regulatory adherence, and uninterrupted delivery process.
• Monitored and tracked shipments with accuracy across all transit stages, providing real-time client updates that improved supply chain visibility, boosted customer satisfaction, and ensured consistent on-time delivery performance.
• Performed breakdown of inbound ULDs, verified shipments and mail bags against manifests, and segregated cargo by type, ensuring precise allocation to designated storage areas in strict adherence to handling procedures, regulatory standards, and safety guidelines.
• Resolved import cargo discrepancies by collaborating with customer airlines and regulatory authorities, ensuring regulatory compliance, accelerating issue resolution, and maintaining an uninterrupted delivery process.
• Prepared and validated comprehensive flight documentation with complete supporting records in strict compliance with regulatory standards, ensuring accuracy, audit readiness, and the maintenance of authentic and reliable flight records.
• Notified consignees and coordinated with brokers via calls and emails to facilitate timely shipment delivery, reducing delays and improving customer satisfaction.
• Coordinated with Saudi Customs and other regulatory authorities to facilitate smooth clearance and timely delivery of import shipments, ensuring compliance with local regulations and minimizing delays.
• Delivered shipments and collected applicable charges, accurately updating records in Cargo spot to ensure transparency, accountability, and seamless financial reconciliation.
• Prepared and validated daily sales reports while coordinating reconciliation with the finance department, ensuring 100% data integrity, timely financial reporting, and accurate alignment with company records.
• Updated and maintained import cargo inventory on a routine basis, ensuring precise record management, strengthened inventory control, and enhanced overall operational efficiency.
• Compiled and prepared monthly sales and tonnage reports, ensuring data accuracy, timely submission, and actionable insights to support performance analysis and strategic decision-making.

• Accepted cargo from brokers, shippers, and freight forwarders, verifying documentation, packaging, and regulatory compliance to ensure safe handling and smooth processing.
• Rectified errors in shipping documentation promptly, ensuring regulatory compliance, preventing potential legal complications, and safeguarding smooth export operations.
• Organized and executed cargo loading in strict alignment with airline load plans and allocations, ensuring safe handling, optimal weight distribution, and efficient transport while maintaining full compliance with aviation safety standards.
• Prepared flight manifests and completed departure documentation, ensuring accuracy, regulatory compliance, and proper record maintenance to support smooth flight operations.
• Communicated with airlines and coordinating agencies to streamline export operations, ensure timely information exchange, and uphold compliance with all regulatory requirements.