Walid Mamoun
Abu Dhabi,AZ
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with all the governing regulations. Exhibits exceptional analytical skills and to conceptualize business proposals and provide viable solutions.
Overview
12
12
years of professional experience
Work History
Corporate Relationship Officer
El Nilein Bank Abu Dhabi
Abu Dhabi, Abu Dhabi
10.2015 - Current
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Facilitated meetings and discussions between client and Management.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
Retail Sales Executive
Bank of Khartoum - Sudan
Khartoum, Khartoum
2012.02 - 2014.12
- Developed customized financial plans for clients, incorporating investment, banking, and insurance products that aligned with their goals.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Education
MBA - Business Administration
Learners University College
Switzerland 11.2023 - Current
BBA - Business Administration
SUDAN OPEN UNIVERSITY
Khartoum - Sudan10.2010
Skills
- Cross-cultural sensitivity
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Decision-making abilities
- Interpersonal skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
MBA - Business Administration
Learners University College
11.2023 - Current
Corporate Relationship Officer
El Nilein Bank Abu Dhabi
10.2015 - Current
Retail Sales Executive
Bank of Khartoum - Sudan
2012.02 - 2014.12
BBA - Business Administration
SUDAN OPEN UNIVERSITY
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